Shermian Ross

Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.

• Treating Trauma using DBT
• Safe Handling and Administration of Medication
• Mental Health Behaviour, Burnout and Depression
• CPR, AED/ First Aid

Community Reference Panel, St. Joseph's Health Center, Toronto, ON, 04/01/14 - 09/01/14

• Conducted surveys to evaluate hospital wait times and facilitated forums to engage with clients, gathering feedback on desired future improvements for the hospital

Prep Cook, St. John Compassionate Mission, Toronto, ON, 06/01/12 - 07/01/13

• Prepared cooking ingredients by washing and chopping vegetables and cutting meat.
• Kept clean and orderly kitchen by washing dishes and sanitizing surfaces.
• Prepared soups, salads and sandwiches.