Sherman Nunes
Liverpool
Summary
With a wide experience in the hospitality industry, I have worked in various sectors including health, recreation, leisure, and guest services, with renowned brands like White Point BEach Resort, Hyatt Hotels Corporation and Marriott Hotels. My exceptional interpersonal communication skills allow for active engagement with customers of all ages, finding solutions to enhance their holiday experiences. Thriving in fast-paced environments, I possess the ability to effectively prioritize tasks. Throughout my career, I have successfully managed teams of 5 -20 associates, demonstrating a strong work ethic and organizational skills. Known for adaptability and quick learning abilities when it comes to new work cultures, software, and ideas. Additionally, as a self-taught musician and singer, I have performed and entertained at various hotels and events. As a professional recreation leader, team collaboration and achieving results are prioritized. Expertise lies in organizing and managing recreational programs while fostering a positive environment that adapts to changing needs. With a reputation for reliability, effective communication, and problem-solving abilities, consistently driving successful outcomes in diverse settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recreation Supervisor
White Point Beach Resort
02.2024 - Current
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Researched, planned, and organized mentally stimulating activities for all guests.
- Assist manager in the operations of the recreation department.
- Meeting guests and organizing daily activities as per the resort recreation guide.
- Follow checklists and maintain the upkeep of the recreation facilities.
Recreation Manager
White Point Beach Resort
11.2023 - 02.2024
- Manage the day to day operations of the Recreation Department which includes - Swimming pool, games room, daily activity schedule, fitness center and gift shop.
- Guide and train team of 8-10 associates to provide the best guest experiences.
- Created a welcoming atmosphere for guests by maintaining clean, well-organized facilities that met all health code requirements.
- Implemented effective budget management strategies to reduce operational costs while maintaining high-quality services for guests.
- Oversaw maintenance of recreation facilities, ensuring regular inspections and timely repairs were conducted to uphold safety standards.
Concierge
JW Marriott The Rosseau Muskoka Resort & Spa
08.2019 - 07.2023
- Welcome and assist guests at the front desk with check-in, check-out, change in reservations and follow daily checklists to plan arrivals and departures.
- Assist guests with planning their stay at the resort by providing options available at the resort and around related to leisure activities, dining and special occasions.
- Co-ordinating with other departments for guest requests and preferences to make their stay memorable.
- Assist bell team with departure rounds, guest luggage assistance, guest room drops and valet parking.
Recreation Manager
JW Marriott The Rosseau Muskoka Resort & Spa
04.2019 - 08.2019
- Manage the day-to-day operations of the Recreation department.
- Prepare team for summer with proper training and scheduling.
- Create seasonal recreation guides to keep guests entertained during their stay.
- Co-ordinate with other departments to offer guests the best experiences available and achieve resort goals.
Maintenance Associate
Best Buy Eastern Distribution Center
07.2018 - 04.2019
- Maintain the battery changing area for Material Handling Equipment’s (MHE)
- Replace drained batteries with maximum charged batteries
- Ensure batteries are systematically charged, have adequate water and cleaned regularly and records maintained of the same
- Operate MHEs to move materials as per requirements
- Any other jobs that may be required – painting, minor plumbing and mechanical
Part Time Produce Clerk
Fortinos Supermarket
05.2018 - 07.2018
- Assist customers with any questions and maintain good customer relations - Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
- Receive, unload and distribute merchandise to allocated sections as orders arrive
- Prepare merchandise for display by trimming and packaging produce as per Company standards
- Fill, rotate and maintain displays, ensuring the quality of produce meets Company standards
- Maintain the sanitation standards and safety procedures in accordance with Company policy
Overnight Stocker
Chalo FreshCo.
06.2018 - 06.2018
- Distribute and stock merchandise in proper locations throughout the store
- Provide excellent customer service by greeting customers and assisting customers in locating, selecting, demonstrating, and loading of merchandise in a friendly and professional manner
- Maintain a safe and secure work environment by securing doors and gates and monitoring for potential theft or security risks
Recreation Manager
Park Hyatt Goa Resort and Spa
04.2013 - 12.2017
- Company Overview: www.parkhyatt.com
- Responsible for planning, organising and supervising the development, implementation and administration of recreational and leisure activities at the resort which includes Camp Hyatt (a unique young guest program), swimming pools (among the largest pools in India), Beach services, Games Room, Outdoor activities and the Gift Shop
- Interview and recommend hiring, associate training and counselling, associate performance appraisals and disciplinary actions
- Increase revenues through regular guest interaction, researching and introducing of new and exciting activities as per seasons and guest preferences
- Www.parkhyatt.com
Education
Bachelor of Commerce - Financial Accounting, Auditing and Taxation
Goa University
03.2004
Skills
- Department Finance Management
- Team Management
- Partnership development
- Youth engagement
- Inclusive practices
- Safety monitoring
- Facility management
- Activity planning
- Customer service skills
- Safety standards implementation
- Problem-solving
- Attention to detail
- Written communication
Certification
- Post-Graduation Diploma in Event Management, 01/01/05
- Basic Workplace First Aid - CPR C and AED - Expiry DAte - July 8, 2027
Languages
English
Native or Bilingual
Hindi
Limited Working
Timeline
Recreation Supervisor
White Point Beach Resort
02.2024 - Current
Recreation Manager
White Point Beach Resort
11.2023 - 02.2024
Concierge
JW Marriott The Rosseau Muskoka Resort & Spa
08.2019 - 07.2023
Recreation Manager
JW Marriott The Rosseau Muskoka Resort & Spa
04.2019 - 08.2019
Maintenance Associate
Best Buy Eastern Distribution Center
07.2018 - 04.2019
Overnight Stocker
Chalo FreshCo.
06.2018 - 06.2018
Part Time Produce Clerk
Fortinos Supermarket
05.2018 - 07.2018
Recreation Manager
Park Hyatt Goa Resort and Spa
04.2013 - 12.2017
Bachelor of Commerce - Financial Accounting, Auditing and Taxation
Goa University
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