Friendly, motivated, enthusiastic and results minded individual with a strong management background in Retail and Food and Beverage industries.
Multi talented and able to troubleshoot effectively with over thirty years of guest service
Open To Work
Hi, I’m
Sherman Kong
Management
Surrey,BC
Summary
Overview
34
years of professional experience
1
Serving it right
1
Foodsafe Level 1
1
Saint johns Basic First Aid
Work History
Bao Bao Restaurant Management
General Manager
03.2021 - 01.2026
Job overview
- Rebuilt, reseeded and grew brand of Jingle Bao restaurant to present day. Increased revenues over 4 year period to 1.4 Million per annum, built and established sales pillars. Oversees and manages all aspect of restaurant operations
- Formulated core and ergonomics as brand grew. Fostered a company vision and implemented policies and procedures to streamline operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
UBC Student Housing And Hospitality
Retail Manager
11.2009 - 06.2018
Job overview
- Overseeing multiple retail units in a University campus environment
- Championing brand and promoting guest excellence in daily operation of both retail franchises and in-house retail units
- Reviewing, analyzing and managing all aspects of cost controls such as food, labour, overhead and non fixed costs
- Developing , implementing and monitoring policies to ensure a high quality of food, service and heath and safety in daily operations
- Completed daily, weekly, monthly and quarterly reports related to financial reporting up to and including daily cash, weekly revenue reconciliation, monthly and quarterly reviews of income statements
- Responsible for manpower, work force levels and upkeep of human resources specific to scheduling, recruiting, hiring, selection, orientation, ongoing coaching and discipline of employees
- Worked with multiple trade groups on campus in planning of renovations, upkeep and maintenance of physical plant and purchasing of major equipment
- Collaborated with department Executive Chef and Retail Associate Director in menu planning, recommending and implementing new products and determined selling pricing
- Development and planning of annual budgets
Wings
General Manager
01.2007 - 10.2009
Job overview
White Spot Restaurants Limited
General Manager
04.2003 - 12.2006
Job overview
Cara Operations/Milestones @ YVR
General Manager
05.2001 - 03.2003
Job overview
Keg Restaurants LTD
Bar Manager
08.1996 - 07.2001
Job overview
Dennys of Canada
Restaurant Manager
02.1992 - 05.1996
Job overview
Education
Carson Graham Senior SecondaryNorth Vancouver
1990
University Overview
Skills
- Multi unit/Area Management
- Guest service
- Scheduling
- Inventory Control
- Communications
- Point of Sale Systems
- Purchasing
- Budgeting
- Employee Training and Coaching
Accomplishments
Accomplishments
- Chinatown Festival Kiosk July 2024
- Ted Talks sampling booth 2024
- CTV morning segment with Cristina Carpio spotlighting brand 2023
Certification
- First Aid Level 1
- Foodsafe Level 1
- Serving it Right Licensee
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
French
Limited Working
Farsi
Elementary
Interests
Golf is life, life is golf
Timeline
General Manager
Bao Bao Restaurant Management
03.2021 - 01.2026
Retail Manager
UBC Student Housing And Hospitality
11.2009 - 06.2018
General Manager
Wings
01.2007 - 10.2009
General Manager
White Spot Restaurants Limited
04.2003 - 12.2006
General Manager
Cara Operations/Milestones @ YVR
05.2001 - 03.2003
Bar Manager
Keg Restaurants LTD
08.1996 - 07.2001
Restaurant Manager
Dennys of Canada
02.1992 - 05.1996
Carson Graham Senior Secondary