Sherlyn Morales
Sonoma
Summary
Sherlyn Morales
Resourceful Front of House Employee known for high productivity and efficient task completion. Bilingual in English and Spanish. Skilled in customer service, conflict resolution, and time management. Excel at using communication, adaptability, and teamwork to enhance guest experiences and streamline operations. Committed to maintaining a welcoming, organized front-of-house environment.
Friendly and reliable team member with a strong focus on efficient service and customer care. Skilled at handling customer needs, resolving issues quickly, and always creating a warm, welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Mary’s Pizza Shack
Sonoma
10.2023 - Current
- Greet and seat guest with a warm approach to ensure a welcoming atmosphere.
- Take and serve food orders with attention to detail.
- Collaborate with kitchen staff and management to ensure order accuracy, timely service of food and accommodate special requests.
- Provided menu recommendations to enhance the dining experience.
- Demonstrate strong communication skills when taking orders and relaying them accurately to the kitchen.
- Formally trained new hires on menu items, computer systems, company standards, costumer service expectations.
- Assisted with food and beverage service to maintain flow of operations.
- Maintained cleanliness and organization of dining area throughout shifts.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Organized menus and ensured they were properly stocked at each table.
- Checked food quality regularly before serving it to customers.
- Handel challenging costumer situations with professionalism and empathy, resolving issues to the satisfaction of guests and management.
- Ensured side sections were fully stocked and organized for each shift, preparing utilities, condiments and supplies to support a clean handoff for incoming staff.
Education
Sonoma Valley High School
Sonoma, CASkills
- Customer service
- Interpersonal communication
- Team collaboration
- Order accuracy
- Conflict resolution
- Time management
- Attention to detail
- Problem-solving
- Up-selling strategies
- Multitasking and organization
- Clear communication
- Teamwork
Timeline
Front of House Employee
Mary’s Pizza Shack
10.2023 - Current
Sonoma Valley High School