Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Sherley Remy

Toronto,ON
Sherley Remy

Summary

Sociable Server offering 3 years of experience delivering friendly, prompt service to customers. Upbeat energy, confidence and poise have earned praise from employers and costumers alike, along with my ability to multitask and work well under pressure. Extremely costumer focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dining establishments.

Overview

5
years of professional experience
1
Certification

Work History

Belfast Love
Toronto, ON

Server/ Host
12.2021 - Current

Job overview

  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with numerous guests and assisted in generating repeat business by providing exceptional customer service.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Ricarda's
Toronto , ON

Event Server
11.2021 - Current

Job overview

  • Provided attentive service to guests by refilling drinks as needed and checking in during meals
  • Anticipated guests’ needs and ensured that service meets/exceeds expectations to ensure a memorable and pleasant dining experience
  • Checked tables throughout service times for guest satisfaction, resolve guest complaints, or refer to management when necessary.
  • Inspected event space, table settings, chairs, floors, proper maintenance, cleanliness and safety in assigned section.
  • Required to carry 3 plates at one time & to remember guest seat numbers.
  • Served food to over 200 customers per shift.

TNI
Toronto, ON

Customer Acquisition Assistant Manager
05.2019 - 03.2020

Job overview

  • Maintained updated knowledge through continuing education and advanced training.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Adhered to company initiatives and achieved established goals.

Kelsey's
Ottawa, ON

Server
06.2018 - 04.2019

Job overview

  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.

Education

University of Ottawa
Ottawa, ON

Bachelor of Arts from Psychology
01.2017

University Overview

Skills

  • POS
  • Responsible Beverage Service
  • Communication
  • Teamwork and collaboration
  • Adaptability
  • Customer service
  • Time management
  • Leadership

Certification

  • Smart Serve Certificate

Timeline

Server/ Host
Belfast Love
12.2021 - Current
Event Server
Ricarda's
11.2021 - Current
Customer Acquisition Assistant Manager
TNI
05.2019 - 03.2020
Server
Kelsey's
06.2018 - 04.2019
University of Ottawa
Bachelor of Arts from Psychology

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Sherley Remy