Summary
Overview
Work History
Education
Skills
Education and professional development
Timeline
Generic

SHERLENE MILLER

Toronto

Summary

Analytical, relationship focused, and a detail-oriented individual strong reputation as a self- motivated, adaptable, high- achiever who delivers, exceptional, prompt, accurate, and reliable service. Over10 years of national and international experience in underwriting, claims examining and customer service.

Experienced with thorough investigation and assessment of insurance claims. Utilizes critical thinking and detailed analysis to ensure fair and timely settlements. Track record of strong understanding of regulatory compliance and effective communication with stakeholders.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

ACCOUNT MANAGER

Travelers Insurance Canada
01.2023 - Current
  • Manage assigned accounts by providing support to the underwriting department and responding to enquiries from Brokers and internal departments
  • Provide subject matter expertise for a variety of policy processing and underwriting opportunities
  • Identify, gather, and interpret relevant account data
  • Accurately issue quotes and new policies for lines of business as outlined in job-specific requirements

CLAIMS EXAMINER

Wynward Insurance Group
01.2018 - 01.2023
  • Guiding the investigation and adjusting/examining of insurance claims, either directly or through the utilization of independent adjusters
  • Investigating relevant coverage issues and reviewing incoming Reports from Adjusters Adhere to all the company's policies and procedures, the objectives of the company and ensured alignment
  • Maintain sufficient reserves on open files, issued relevant payments and communicate with the involved parties to reach an appropriate consensus on payments and coverage

CUSTOMER SERVICE REPRESENTATIVE

Market Force Information.
01.2017 - 12.2017
  • Answer customer calls and document all client interactions promptly and accurately
  • Follow up on resolutions with emails and/or customer call-backs
  • Work within the team to find solutions and alternative options
  • Maintain/update assured reports and call logs

BRANCH OFFICER

Advantage General Insurance Company Ltd.
01.2008 - 12.2016
  • Met and exceeded established branch sales goals, including cross-selling goals to maintain the branches contribution to the company's overall profit
  • Prepared monthly reports of the branch's budget, targets, claims, transactions, and business development initiatives to measure the efficiency and profitability of the branch
  • Communicated the objectives and ensure all staff was aligned by conduction information sessions using visual presentations to further review all new and existing strategies to be implemented

Education

Canadian Risk Management Certification -

Global Risk Management Institute And Insurance Institute of Canada
01.2021

Chartered Insurance Professional Designation -

Insurance Institute of Canada
01.2019

Certificate in Property and Casualty Insurance -

Red River College
06.2018

Bachelor's in Management Studies -

University of the West Indies
01.2013

Skills

  • Effective communication
  • Microsoft Office applications
  • Time management
  • Multi-tasking
  • Cross-functional communication
  • Interpersonal skills
  • Solution-oriented
  • Relationship building

Education and professional development

  • Canadian Risk Management Certification, 2021, Global Risk Management Institute and Insurance Institute of Canada
  • Chartered Insurance Professional Designation, 2019, Insurance Institute of Canada
  • Certificate in Customer Service for the Insurance Professional, 2018, Insurance Brokers Association of Manitoba
  • Certificate in Property and Casualty Insurance, 06/01/18, Red River College
  • Bachelor's in Management Studies, 2013, University of the West Indies

Timeline

ACCOUNT MANAGER

Travelers Insurance Canada
01.2023 - Current

CLAIMS EXAMINER

Wynward Insurance Group
01.2018 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

Market Force Information.
01.2017 - 12.2017

BRANCH OFFICER

Advantage General Insurance Company Ltd.
01.2008 - 12.2016

Chartered Insurance Professional Designation -

Insurance Institute of Canada

Certificate in Property and Casualty Insurance -

Red River College

Bachelor's in Management Studies -

University of the West Indies

Canadian Risk Management Certification -

Global Risk Management Institute And Insurance Institute of Canada

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SHERLENE MILLER