SHERLENE L. RICE
Oakland
Summary
Dedicated and knowledgeable professional with with hands-on experience in customer service, care coordination, and accounting fields. Possessing a talent for navagating challenges.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Coordinator
All In Construction
05.2020 - 03.2022
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service Representative
MINTED, Incorporated
01.2019 - 01.2020
- Assisted customers in a call center environment with the editing of their submitted photos including processing payments, refunds, and tracking information regarding their photo packages utilizing SAP and SalesForce
Accounting Clerk
VARIOUS EMPLOYMENT AGENCIES
01.2004 - 01.2019
- Accounting Administrator: The California Association of Realtors and Bosley International
- Processed cash receipts and online payments efficiently and accurately
- Handled purchase orders and expense reports according to policies
- Ensured correct account payments for incoming and outgoing transactions
- Performed accounts payable, receivable, and payroll clerk duties
- Applied membership payments and political contributions using Epicor and Rappatonni
- Accounts Receivable and Payable: Crown Lift Trucks, Multiquip and ACS Systems, Inc
- Maintained credit balance information and month-end processing
- Directed correspondence for reconciliation and pre-litigation
- Evaluated unpaid and underpaid balances on auto loans, determining corrective actions
- Opened new vendor credit lines after analysis of credit and business risk considerations
- Maintained accurate accounting records using Excel, BAAN, Dunn & Bradstreet, and Access
Switchboard/Mailroom Clerk
CHABOT LAS POSITAS COMMUNITY COLLEGE DISTRICT
01.2016 - 01.2018
- Trouble shot calls to ensure they reached the right department and answered questions regarding enrollment
- Distributed and sent daily mail
- Participated in special projects involving training, payroll/tax information distribution, and any projects that supported the departments success
Payroll Coordinator
ROBERT HALF ACCOUNTEMPS
01.2015 - 01.2016
- Assisted in the processing of commission compensation
- Verified H.S.A
- Eligibility, processing, and reconciliation of contributions
- Verification of employment, collection of pay data for audits and payroll projects, as well as reconciliation and maintenance of payroll reports
Care giver for ill family member
THE ELIZARES ESTATE
01.2014 - 01.2015
- Implemented care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extracontractual arrangements
- Coordinated internal and external resources to meet identified needs
- Monitored and evaluated effectiveness of the care management plan and modified as necessary
- Interfaced with Medical Directors and Physician Advisors on the development of care management treatment plans
- Provided dispute resolution with providers, claims, payment, or service issues
Learning Resource Center Tutor
COLLEGE OF ALAMEDA
01.2013 - 01.2014
- Aided students in the General Lab, Math Lab, and Writing Lab
- Delivered personalized assistance according to college course requirements and personal needs
- Applied a positive and professional attitude to promote student success and achievement
- Collaborated with other Resource Center staff and professionals to meet objectives
Payroll Clerk
INTERDENT, INC
01.2004 - 01.2006
- Managed positive pay maintenance
- Handled entering and terminating of employees in Ceridian E-Source payroll system
- Provided audit information for 401(k) deferrals, 1099s, and W-2s
- Performed multiple work site quarterly reporting and garnishments as necessary
- Investigated reversals of funds due to overpayment effectively
- Collaborated with Payroll Coordinators to maintain data integrity
- Maintained spreadsheet of manual checks, voids, and reversals monthly
- Managed processing of employee timecards and vacation time
- Ensured timely issuance of all manual and automatic payroll checks through accurate data entry and quality control accounting practices
Account Service / Loan Counselor
OPTION ONE MORTGAGE
01.2001 - 01.2006
- Multitasked several time-sensitive responsibilities with attention to detail
- Evaluated mortgage notes for data integrity and carried out preliminary fraud investigation
- Handled manual and computerized payoffs, mortgage verifications, and notices of intent
- Collected mortgage on repurchases and transmitted files for portfolio sale
- Performed technical servicing for asset control and management according to standards
- Managed loan processing and review of debt ratios effectively
- Carried out payment history review and re-evaluation of refinance options for customers
Education
Communications And Social And Behavioral Sciences
COLLEGE OF ALAMEDA
Alameda, CA05-2025
Skills
- Complaint resolution
- Resource utilization
- Critical thinking
- Detail orientation
- Patient advocacy
- Compassionate client care
Certification
- CPR Training - 2024
Timeline
Service Coordinator
All In Construction
05.2020 - 03.2022
Customer Service Representative
MINTED, Incorporated
01.2019 - 01.2020
Switchboard/Mailroom Clerk
CHABOT LAS POSITAS COMMUNITY COLLEGE DISTRICT
01.2016 - 01.2018
Payroll Coordinator
ROBERT HALF ACCOUNTEMPS
01.2015 - 01.2016
Care giver for ill family member
THE ELIZARES ESTATE
01.2014 - 01.2015
Learning Resource Center Tutor
COLLEGE OF ALAMEDA
01.2013 - 01.2014
Accounting Clerk
VARIOUS EMPLOYMENT AGENCIES
01.2004 - 01.2019
Payroll Clerk
INTERDENT, INC
01.2004 - 01.2006
Account Service / Loan Counselor
OPTION ONE MORTGAGE
01.2001 - 01.2006
Communications And Social And Behavioral Sciences
COLLEGE OF ALAMEDA
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