SHERITA JOSEPH
Oakland
Summary
Highly skilled Practice Administrator with background in healthcare management. Demonstrated strengths include strategic planning, staff development, and financial oversight within various healthcare settings. Proven track record of improving operational efficiency, enhancing team performance, and ensuring regulatory compliance. Committed to fostering positive work environments and delivering high-quality patient care.
Overview
28
28
years of professional experience
Work History
Practice Administrator
UCSF CHILDREN’S HOSPITAL OF OAKLAND
Oakland
10.2018 - Current
- Managed day-to-day operations across multiple specialties.
- Delegated tasks among clinic staff to maintain smooth daily operations.
- Established standardized clinic configurations across all sites for uniform service delivery.
- Coordinated onboarding processes for new physicians, including EPIC training and resource allocation.
- Supervised referral processing through EpiCare/MD Link to enhance patient care efficiency.
- Ensured compliance with applicable laws, regulations, codes, rules, standards.
- Performed routine audits on appointment scheduling to ensure compliance with revenue cycle standards.
- Monitored staff productivity bi-weekly to match workforce needs with patient demands.
- Performed administrative duties such as budgeting, scheduling, and payroll management.
- Analyzed data related to patient outcomes and satisfaction levels.
- Participated in hospital committees to improve service delivery.
- Coordinated with other departments to ensure efficient workflow.
- Advised senior leadership on issues related to patient safety and regulatory compliance.
- Facilitated communication between practitioners and administrators regarding changes in regulations or guidelines.
- Supervised medical personnel, including physicians and nurses.
- Provided guidance on resolving conflicts between staff members or physicians when necessary.
- Recruited, trained, supervised, and evaluated staff members.
- Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
- Prepared presentations for board meetings or other committees related to the medical practice.
Clinic Manager
UCSF CHILDREN’S HOSPITAL OF OAKLAND
Oakland
12.2007 - 10.2018
- Assisted the Practice Administrator with managing the day-to-day operations of multiple subspecialty clinics.
- Delivered clinical support across multiple subspecialty clinics to enhance patient care.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting, hiring, orienting, evaluating and disciplining staff members.
- Resolved conflicts between staff members or between staff members and patients.
- Efficiently addressed urgent issues from patients, staff, and providers.
- Executed a range of standard and complex office procedures while collaborating with physician offices and families.
- Utilized KRONOS system for accurate timekeeping and attendance tracking.
- Prepared routine and non-routine correspondence, reports, and memoranda with precision.
- Coordinated physician meetings and organized presentations to improve communication.
- Organized special projects according to timelines and objectives set by leadership.
- Managed financial aspects of the department such as budgeting, billing, coding.
- Maintained a safe working environment for all medical personnel by adhering to safety guidelines.
- Prepared reports summarizing departmental activities for management review.
- Monitored the performance of staff members and provided guidance as needed.
Admitting/ ER Representative
SAN RAMON REGIONAL MEDICAL CENTER
San Ramon
04.2001 - 12.2007
- Responsibilities included greeting, interviewing and registering incoming patients or their representative to the hospital in a prompt, professional, courteous and confidential manner via person, phone, or mail.
- Obtains signatures and insurance information of patients, and transport patient to destination as needed.
- Verify insurance for eligibility, and obtains authorizations, as needed for scheduled outpatient and inpatient procedures.
- Explaining financial requirements to the patient or responsible party.
- Collections of co-pays, deductibles and self-pay monies and records all entries properly on the cash receipt journal and computer system.
- Provides notification of admissions activity and patient’s information to appropriate departments.
Surgery Scheduler/ Office Associate II
CHILDREN’S HOSPITAL OF OAKLAND
Oakland
12.1997 - 04.2001
- My responsibilities include calling patients to coordinate a surgery date that works with both the doctor and patients schedule.
- Schedule patient’s pre-op and post-op appointments.
- Coordinate any medical clearance appointments that are needed.
- Verify insurance for eligibility, and obtain authorizations as needed for scheduled outpatient and inpatient procedures.
- Call the main and ambulatory operation rooms and give patients demographic and surgical procedure information.
- Prepare pre-op chart including surgery consent forms.
- Mail surgery packet to patients, appointment dates, times and procedure locations.
Education
Trinity Medical College
04.1997
High School - General Education
Hayward High School
06.1996
Bachelor of Business Administration - Administrative Medical Assistant
California Southern University Online
Skills
- Chart auditing and medical records management
- Electronic billing and charge entry
- EPIC proficiency
- HIPAA compliance
- ICD-10 and CPT coding
- Insurance verification
- Keyboarding at 80 wpm
- Kronos expertise
- Medical terminology proficiency
- Microsoft Office applications
- Patient registration processes
- Referral management online (RMO)
- Regulatory compliance
- Revenue cycle management
- Surgery scheduling
Accomplishments
ACADEMIC HONORS
Timeline
Practice Administrator
UCSF CHILDREN’S HOSPITAL OF OAKLAND
10.2018 - Current
Clinic Manager
UCSF CHILDREN’S HOSPITAL OF OAKLAND
12.2007 - 10.2018
Admitting/ ER Representative
SAN RAMON REGIONAL MEDICAL CENTER
04.2001 - 12.2007
Surgery Scheduler/ Office Associate II
CHILDREN’S HOSPITAL OF OAKLAND
12.1997 - 04.2001
Trinity Medical College
High School - General Education
Hayward High School
Bachelor of Business Administration - Administrative Medical Assistant
California Southern University Online
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