Summary
Overview
Work History
Education
Skills
Timeline
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Sheri Roch

Langley,BC

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.


Overview

22
22
years of professional experience

Work History

Administrative Assistant

Bulk Specialty Inc
09.2023 - Current
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
  • Audited production reports, tracking data entry and processing errors.
  • Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Streamlined report generation for improved decision-making by automating repetitive tasks.
  • Ensured timely delivery of accurate reports by prioritizing tasks and managing deadlines effectively.
  • Assisted in bi-weekly payroll for employees.
  • Managed sensitive information with discretion, maintaining strict compliance with organizational policies governing data privacy.

Administrative Office Manager

1089543 BC Ltd. dba Anderson Concrete
06.2015 - 01.2020
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Performed general office duties, including answering phones, routing telephone calls or messages to appropriate staff.
  • Managed accounts receivable and accounts payable maintaining accurate and current accounts at all times.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Submitted all information to Revenue Canada and other authorities for GST, WCB, Payroll, etc.

Office Manager

LNIB
08.2009 - 04.2013
  • Managed receptionist area and staff, including greeting visitors and responding to telephone and in-person requests for information.
  • Ensured front desk and reception area was maintained in neat and organized fashion.
  • Provided accurate and appropriate information in response to client inquiries based on standing policies.
  • Provided direct support for 12 Departmental Heads assisting operation work flow.
  • Handled and processed confidential information.
  • Responsible for data management and integrity.
  • Assisted accounting department when requested.
  • Administered yearly budget to manage office requirements including service contracts, postage costs and supply replenishment.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Inside Sales Manager

Kanstop ADT
07.2002 - 06.2007
  • Liaised with over 50 clients daily via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Established and oversaw performance targets for over 25 call center associates.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Evaluated employee performance on regular basis and conveyed constructive feedback to improve skills.
  • Enhanced productivity by staying on top of call scripts.
  • Developed company policies and scripts to consistently achieve call-time and quality standards.
  • Updated accounts and maintained long-term relationships with clients

Education

High School Diploma -

Centennial High
Coquitlam, BC

Some College (No Degree) -

Cariboo College
Kamloops

Skills

  • Exceptional Customer Service
  • Good listening skills
  • Highly computer literate
  • Enjoy working with group but also capable of effective independent time management
  • Problem solving strength

Timeline

Administrative Assistant

Bulk Specialty Inc
09.2023 - Current

Administrative Office Manager

1089543 BC Ltd. dba Anderson Concrete
06.2015 - 01.2020

Office Manager

LNIB
08.2009 - 04.2013

Inside Sales Manager

Kanstop ADT
07.2002 - 06.2007

High School Diploma -

Centennial High

Some College (No Degree) -

Cariboo College

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Sheri Roch