Sherin Mariyan Jacob
Hamilton,ON
Summary
Combining a passion for data analysis with a background in supply chain management and tech support, I bring a unique blend of skills to drive efficiency and innovation. With a knack for leveraging data insights and IT expertise, I'm dedicated to optimizing processes and delivering impactful solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Engineer
SINAW TRADING LLC
03.2018 - 05.2020
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Ensured data security through rigorous backup procedures, maintaining an up-to-date disaster recovery plan.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Trainee Localization Engineer
SDL Multilingual Solutions
11.2015 - 04.2017
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development.
- Created customized training materials tailored to individual learning styles, maximizing effectiveness.
- Collaborated with subject matter experts to deliver accurate and up-to-date information during training sessions.
- Implemented various teaching methods, adapting to diverse learning needs and preferences of the trainees.
- Organized engaging team-building activities that fostered strong connections between participants and enhanced group dynamics.
- Leveraged industry best practices in effective teaching methodologies to provide high-quality training experiences.
Education
PGDM - Analytics For Business Decision Making
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2024
PGDM - Supply Chain Management
Mohawk College of Applied Arts And Technology
Mississauga, ON08.2023
Bachelor of Engineering Technology - Information Technology
University of Mumbai
MUMBAI,INDIA05.2015
Skills
- Configuration Management
- Application support
- Network Troubleshooting
- Patch management
- Hardware diagnostics
- Virtualization Technologies
- Process Improvement
- Project Management
- Tech Support/IT
- Adaptability
- Statistical Analysis
- Data Visualization
Languages
English
Hindi
Malayalam
Certification
- Business Intelligence Data Analyst, Intermediate,IBM
Timeline
IT Support Engineer
SINAW TRADING LLC
03.2018 - 05.2020
Trainee Localization Engineer
SDL Multilingual Solutions
11.2015 - 04.2017
PGDM - Analytics For Business Decision Making
Mohawk College of Applied Arts And Technology
PGDM - Supply Chain Management
Mohawk College of Applied Arts And Technology
Bachelor of Engineering Technology - Information Technology
University of Mumbai
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