Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
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Sherin M Thomas

moncton,NB

Summary

Detail-oriented finance and customer service professional with a strong background in financial reconciliation and accounting. Adept at transaction analysis, discrepancy resolution, and maintaining accurate financial records. Seeking a part-time Customer Service Representative role at TD Bank to leverage expertise in customer support, financial transactions, and relationship management.

Overview

6
6
years of professional experience

Work History

Part Time Crew Member

Mc Donald's
Moncton, New Brunswick
04.2024 - Current
  • Provide friendly, professional, and efficient support to customers
  • Handle customer transactions, including deposits, withdrawals, and payments, efficiently and securely.
  • Address and resolve customer inquiries and concerns promptly using established procedures.
  • Work effectively with colleagues to maintain a positive and productive work environment.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Tailored orders to address customer allergies and gluten concerns.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Bank Reconciliation Associate

FIDELITY INTERNATIONAL
New Delhi, India
05.2021 - 01.2024
  • processed non-client and client money transactions daily using Autorek and Sonata
  • Analyze transactions, identify variances, and proactively address potential discrepancies.
  • Identify unusual transactions and escalate findings to management.
  • Support period-close activities and ensure financial accuracy.
  • Utilize GFAS for reconciliation analysis of appro deals.
  • Prepare and correct journal entries for reconciliation purposes.
  • Oversee money movement across client and corporate accounts.
  • Maintain ledgers and document outstanding items.
  • Generate daily management information reports.
  • Investigate and follow up on outstanding account items.
  • Build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
  • Support the team by showing respect to colleagues, staying committed, and ensuring everyone is informed about the progress of regular tasks.
  • Provide exceptional customer experiences and suggest operational enhancements wherever possible to drive improvement and achieve excellence.

Accounts Reconciliation Assistant

KAVERI DESIGNS
New Delhi, India
06.2019 - 04.2021
  • Providing assistance in reconciling company’s financial records
  • Comparing bank statements to the accounting records maintained
  • Assisting in data entry for the vendors
  • Assisting with financial reporting to management
  • Maintaining relationship with banks for smooth business operation and working capital requirements
  • helped other team address and resolve customer concerns by following standard procedures, escalating non-routine issues when needed

Education

Masters in Management -

Crandall University
Moncton, NB
04-2026

Bachelor Of Commerce -

Jesus And Mary College
New Delhi ,India
04-2019

Skills

  • Customer service
  • Interpersonal skills
  • Financial reconciliation and accounting expertise
  • Cash handling and transaction processing
  • Conflict resolution
  • problem-solving abilities
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Experience with financial software (Sonata, GFAS, Autorek)
  • Attention to detail Sales and upselling techniques
  • Ability to work in a fast-paced environment

Accomplishments

  • · Awarded debutant of the year
  • · Awarded high five awards twice
  • · Nominated for making a difference

Languages

English
Full Professional
Hindi
Native/ Bilingual
Malayalam
Native/ Bilingual
French
Limited

Websites

Timeline

Part Time Crew Member

Mc Donald's
04.2024 - Current

Bank Reconciliation Associate

FIDELITY INTERNATIONAL
05.2021 - 01.2024

Accounts Reconciliation Assistant

KAVERI DESIGNS
06.2019 - 04.2021

Masters in Management -

Crandall University

Bachelor Of Commerce -

Jesus And Mary College

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Sherin M Thomas