Sherine Watson
Bank Official
Halifax,Nova Scotia
Summary
Experienced and knowledgeable banking professional with over 20 years of banking and leadership experience with advanced expertise in cash management and customer service delivery, committed to maintaining professional relationships, increase profitability and drive business results.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Client Services Representative - Internal
National Commercial Bank Ja. Ltd
01.2017 - 11.2023
- Successfully execute high-volume cash orders daily.
- Daily monitoring of cash ensuring availability at all times for seamless operations.
- Effective management of service complaints.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Efficient processing of deposits, withdrawals, and payments, averaging 35 customers daily.
- Prepare cash flow projections for peak periods.
- Training of new tellers in processes and procedures for financial institutions, answering questions and providing guidance.
- Evaluating staff performance and providing coaching to address inefficiencies.
- Providing effective supervisory and management support as needed
Business Support Supervisor
National Commercial Bank Ja. Ltd
10.2012 - 01.2017
- Monitored fee collection for various banking services
- Consistency in meeting or exceeding compliance benchmark of 90% for audited areas assigned
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supervised and coached (3) non-clerical employees
- Received purchase orders and processed invoices for payment.
- Prepared monthly and weekly returns as needed.
Lobby Officer
National Commercial Bank Ja. Ltd
02.2012 - 09.2012
- Acted as first point of contact for new and returning customers.
- Recommended products and services to customers based on personalized needs.
- Effective management of banking hall to reduce wait time.
- Informed customers of promotions to increase sales productivity and volume.
- Established lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Teller
National Commercial Bank Ja. Ltd
07.2004 - 02.2012
- Processed customer transactions promptly, minimizing wait time and errors.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored customer relations at multiple locations (Agency)
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified sales opportunities and referred customers to achieve targets assigned.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Customer Service Representative
National Commercial Bank Ja. Ltd
06.2003 - 07.2004
- Opened new accounts and updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction and retention.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Credit Clerk
National Commercial Bank Ja. Ltd
08.2001 - 06.2003
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared and distributed monthly statements of accounts.
- Handled reporting, filing and collections paperwork for credit group.
- Made contact and took action to collect funds outstanding.
- Operated switchboard and routed incoming calls to appropriate departments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Social Sciences- Management Studies
University Of The West Indies
Ocho Rios 09.2021
Skills
- Speed and Accuracy
- Strong organizational and interpersonal skills
- Great written and oral communication skills
- Leadership and coaching
- Cash Handling and Security
- Customer Complaint Resolution
- Time Management
- Creative Thinking
Certification
Introduction to Events Management- University of the West Indies - 2018
Timeline
Client Services Representative - Internal
National Commercial Bank Ja. Ltd
01.2017 - 11.2023
Business Support Supervisor
National Commercial Bank Ja. Ltd
10.2012 - 01.2017
Lobby Officer
National Commercial Bank Ja. Ltd
02.2012 - 09.2012
Teller
National Commercial Bank Ja. Ltd
07.2004 - 02.2012
Customer Service Representative
National Commercial Bank Ja. Ltd
06.2003 - 07.2004
Credit Clerk
National Commercial Bank Ja. Ltd
08.2001 - 06.2003
Bachelor of Science - Social Sciences- Management Studies
University Of The West Indies
Additional Information
Canadian Securities Institute course - Investing in Real Assets (2023)
Basic Sign Language - Jamaica sign language association (2023)
References
Available upon request
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