Sherina Sotalbo

• Provided exceptional customer service by anticipating guest needs before it arises.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Trained new bartenders on drink preparation and upselling techniques.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Closed and input sales at the end of the day.

Scotia Club Member’s Restaurant/ Hot Stove Club/ Platinum Club/Catering

Garde manger/Dessert

• Responsible for proper preparation and handling cold/hot foods such as salads, appetizers and desserts.
• Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
• Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Expeditor

• Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
• Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
• Interact with fellow team members in a cooperative manner.
• Maintained composure and work quality while under stress.

Catering for Raptors/Maple Leafs Team Special Events

• Greeted guests upon arrival and provided friendly, courteous service to create memorable moments for guests.
• Assisted head chefs by executing synchronized meal service simultaneously serving multiple guests with speed and efficiency.
• Communicate and worked alongside support crew and management team
• Delivered outstanding service and support from initial interaction to final departure.

• Responsible for overseeing whole restaurant on busy weekends.
• Greet customers and present menus while cultivating positive guest relations and orchestrating speedy seating
• Thorough knowledge of menu offerings, including gourmet food and wine pairings.
• Promote positive teamwork while providing exceptional service and fine dining experience.
• Upsold high-profit items such as appetizers and mixed drinks to increase sales numbers.
• Offered friendly and efficient service to all customers and handled challenging situations with ease.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Cultivated warm relationships with regular customers.