Sherin Elzayat
Toronto,Canada
Summary
A multi-skilled, reliable and talented person fluent in three different languages: Arabic, English, and French. Strong computer skills in Microsoft Office (Word, Excel, Power Point, Internet and Email). A quick learner who can absorb new ideas and communicate clearly and effectively with people from various social and multicultural backgrounds.
Resourceful Call Agent known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and data entry, ensuring smooth communication and problem-solving. Excel at active listening, empathy, and adaptability, contributing to positive customer experiences and maintaining calm under pressure.
Overview
24
24
years of professional experience
Work History
Bilingual Call Agent
Business firm
Toronto, ON
09.2022 - 05.2024
- Answered calls in French and/or in English and responded to it professionally providing high level service.
- Translated notes on taxpayers' accounts and entered taxpayer’s data and retrieved data on organization softwares.
- Provided solutions to taxpayers problems as directed by organization procedures.
- Guided taxpayers on how to solve/find their own enquiries solutions.
- Reflected organization values of excellency and responsibilities.
French Teacher
Absorbent Minds Montessori School
Toronto, ON
04.2022 - 08.2022
- Worked as a Part time French Teacher of toddlers, preschool and casa students.
- Used songs, games and stories to help students build their French basic knowledge focusing mainly on oral skills.
- Shared physical activities with the students and created fun educating games.
French Teacher
Gibraltar Leadership Academy
Toronto, ON
09.2019 - 08.2020
- Taught French as a Second Language for grade 4 to grade 9 students.
- Ensured that Projects, Exercises, and Essays are given, done by the students and subsequently marked.
- Prepared, administered and graded examinations, laboratory assignments and wrote term and yearly reports for each student.
- Worked with multi-media and other computer software programs that enhance the classroom experience.
French Teacher
Mentor College
Mississauga, ON
09.2018 - 12.2018
- Taught French as a Second Language for grade 7 students.
- Adequately equipped students to participate in authentic dialogues through fun, entertaining, and interactive activities.
- Successfully aided students in acquiring the necessary skills such as thematic vocabulary and structural knowledge to build communicative capacity in a variety of conversational situations entirely in French.
- Evaluated students' knowledge with tests, classroom participation, and take home assignments and provided students, families and administration with regular evaluations.
- Shared students' passion by attending extra curriculum activities when necessary and possible, and actively participated in meetings and workshops.
Volunteer
HSDC (Heritage Skills Development Centre)
03.2017 - 05.2017
- Taught French as a Second Language for adults: Beginner and Intermediate levels.
Volunteer
CFT (Centre Francophone de Toronto)
11.2016 - 01.2017
- Mentored youth group.
- Participated in family activities.
Volunteer
CFT (Centre Francophone de Toronto)
07.2016 - 08.2016
- Mentored youth groups.
- Participated in gardening activities.
French Secondary Teacher (Tutor)
Religious Institute for Girls
, Kuwait
10.2010 - 06.2016
- Taught fellowship students whose first foreign language is French.
- Taught French Language wide range of curriculums (5 different ones) in all four skills — Listening, Speaking, Writing and Reading and conducted laboratory sessions.
- Worked with audience of different cultural, ethnical and socio-economic backgrounds.
- Worked with multi-media and other computer software programs that enhance the classroom experience.
- Ensured that Projects, Exercises, and Essays are given, done by the students and subsequently marked.
- Prepared, administered and graded examinations, laboratory assignments and wrote term and yearly reports for each student.
Assistant Lecturer
University of Helwan – French Department
, Egypt
12.2001 - 09.2010
- Promoted from Junior Assistant Lecturer to Assistant Lecturer.
- Prepared and delivered lectures and seminars to undergraduate students, prepared and marked examinations and advised students on course and academic matters and career decisions.
Trilingual Translator
The Egyptian Ministry of Culture’s office
07.2000 - 11.2001
- Translated all kinds of correspondences directly (to/from) the Minister of Culture, from one language to another in 3 languages and searched legal and technical phraseology to ensure the correct translation is used.
- Conducted face-to-face interpreting to all foreign visitors of the Ministry of Culture office.
- Translated documents/letters and projects from French or Arabic to English and vice versa.
- Retrieved articles from newspapers, magazines and the internet and translated them into English or/and French and revised more Junior Translators' translations.
Education
Master degree - French literature and linguistics
University of Helwan
01.2008
Bachelor's degree - French language and literature
University of Cairo
01.1999
Skills
- Active listening
- Problem solving
- Time management
- Positive attitude
- Team player
- Bilingual communication
- Customer relationship management
- Fluency in multiple languages
- Multitasking capacity
- Typing speed
Additional Information
All supporting documents are available upon request.
Languages
- Arabic
- English
- French
Timeline
Bilingual Call Agent
Business firm
09.2022 - 05.2024
French Teacher
Absorbent Minds Montessori School
04.2022 - 08.2022
French Teacher
Gibraltar Leadership Academy
09.2019 - 08.2020
French Teacher
Mentor College
09.2018 - 12.2018
Volunteer
HSDC (Heritage Skills Development Centre)
03.2017 - 05.2017
Volunteer
CFT (Centre Francophone de Toronto)
11.2016 - 01.2017
Volunteer
CFT (Centre Francophone de Toronto)
07.2016 - 08.2016
French Secondary Teacher (Tutor)
Religious Institute for Girls
10.2010 - 06.2016
Assistant Lecturer
University of Helwan – French Department
12.2001 - 09.2010
Trilingual Translator
The Egyptian Ministry of Culture’s office
07.2000 - 11.2001
Master degree - French literature and linguistics
University of Helwan
Bachelor's degree - French language and literature
University of Cairo