Sherin Abraham
Prince George,BC
Summary
Proven leader in hospitality, adept at streamlining operations and elevating customer service standards. At Dana Hospitality, I spearheaded catering efficiency improvements and mentored new staff, enhancing team capabilities. Skilled in safety awareness and complaint resolution, I consistently ensure guest satisfaction and compliance. My tenure at Hyatt Place further solidified my commitment to excellence in customer engagement and operational management.
Overview
2
2
years of professional experience
Work History
Supervisor-Catering
Dana Hospitality
Prince George, BC
08.2024 - Current
- Managed the scheduling of catering staff members to meet customer demands efficiently.
- Utilized technology to streamline catering operations, implementing software for scheduling, customer management, and inventory control.
- Oversaw the design and update of catering menus and promotional materials, ensuring they reflect current offerings and trends.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Desk Agent & Night Auditor
Hyatt Place
Prince George, British Columbia
11.2022 - Current
- Scheduled reservations for groups and special events.
- Assisted guests at check-in, providing information on various services within hotel.
- Kept accurate records of guest transactions.
- Ensured that all safety regulations were followed according to company standards.
- Provided excellent customer service while upholding company policies.
- Kept records of room availability and guest accounts, manually or using computers.
Attendant - Catering
Dana Hospitalilty
Prince George, BC
05.2023 - 08.2024
- Assisted in organizing and setting up for events or special activities.
- Opened and closed establishment on time with proper setup and procedure.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Delivered high-quality customer service, resolving issues to ensure customer satisfaction.
Education
BBA - Human Resources Development
University of Northern British Columbia
Prince George, BC05-2027
Skills
- Safety awareness
- Child safety monitoring
- Ground inspection
- Ticketing
- Rules compliance
- Complaint resolution
Timeline
Supervisor-Catering
Dana Hospitality
08.2024 - Current
Attendant - Catering
Dana Hospitalilty
05.2023 - 08.2024
Front Desk Agent & Night Auditor
Hyatt Place
11.2022 - Current
BBA - Human Resources Development
University of Northern British Columbia
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