Sherilyn Duguay
1050 Birchwood Dr, Newmarket,ON
Summary
Experienced security and customer service professional with a track record of enhancing safety and customer satisfaction. Possess a solid foundation in law enforcement through a Police Foundations education, Security License and a First AID Certification, etc. Seeking a challenging position as a security guard to contribute to the protection and well being of the assigned facility
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer-Corporate Events
Cebridge LLP
04.2023 - Current
- Conducted regular patrols of the assigned premises to ensure security and detect any signs of unauthorized entry or suspicious activities.
- Monitor cameras and alarms, promptly responding to any suspicious activity or security breaches.
- Provide assistance and guidance to visitors and employees, fostering a welcoming and inclusive environment.
- Checked and verified the credentials of individuals entering the premises, ensuring compliance with security protocols.
- Enforce property rules and regulation's with fairness and consistency, maintaining a respectful and compassionate approach.
- Uphold confidentiality and discretion when handling sensitive information or incidents, prioritizing respect for individuals privacy.
- Foster a culture of teamwork and mutual respect among security staff, promoting a cohesive and supportive work environment.
- Respond to emergencies such as medical incidents or fire alarms, demonstrating quick thinking and problem-solving abilities
Delivery Driver
Foreign Express
12.2021 - Current
- Safely operate company vehicles to deliver goods to customers, prioritizing adherence to traffic laws and safety regulations.
- Provide exceptional customer service during deliveries ensuring promptly and courteous interactions with clients.
- Maintain accurate delivery records and inventory lots, exceeding transparency and accountability in all transactions.
- Handle cash/credit cards with integrity and accuracy, balancing cash drawers at the end of each shift.
- inspect and maintain delivery vehicles regularly, reporting any issues promptly to ensure vehicle safety and reliability.
- Adapt delivery routes as needed to optimize efficiency and meet customer needs, demonstrating flexibility and adaptability.
- Foster positive relationships with colleagues and customers alike, promoting a culture of respect and teamwork.
- Assist with loading and unloading of merchandise, collaborating with customers to ensure accurate order fulfillment.
Customer Experience Sales Floor Associate
Walmart
10.2020 - 09.2021
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Assist customers with product inquiries, locating items, and processing transactions accurately and efficiently.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Engage in active listening when interacting with customer, demonstrating compassion and empathy for their needs and concerns.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- adhere to company policies and procedures with integrity and accountability, consistently upholding ethical standards.
Receptionist (CO-OP)
Holiday Inn Express Hotel Suites
09.2020 - 01.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Welcome guests with a friendly and professional demeanor, providing assistance and information with courtesy and respect.
- Process guest check-ins and check-outs efficiently, ensuring accuracy in reservation details and payment transactions.
- Uphold confidentiality when handling guest information, respecting privacy rights and maintaining trust.
- Assist guests with special needs or accommodations with compassion and sensitivity, ensuring their comfort and satisfaction.
- Attend training sessions to stay updated on hotel policies, procedures and amenities, continuously striving for professional growth and development.
- Utilize hotel management software to manage reservations and guest information accurately, demonstrating proficiency and attention to detail.
Education
Diploma - Police Foundations
Seneca College of Applied Arts And Technology
King, ON05.2024
High School Diploma -
St Maximilian Kolbe CHS
Aurora, ON06.2021
Skills
- Surveillance and Monitoring
- Report writing and documentation
- General security
- Physical Fitness and stamina
- Crisis Management
- Attentive and Observant
- Customer service
- Teamwork and collaboration
- Threat assessment
Languages
French
Elementary
Certification
[Emergency First AID with CPR/AED Level C]
[Toronto ON] [March 17 2024]
[Individual Security Guard License]
[June 6 2024]
Timeline
Security Officer-Corporate Events
Cebridge LLP
04.2023 - Current
Delivery Driver
Foreign Express
12.2021 - Current
Customer Experience Sales Floor Associate
Walmart
10.2020 - 09.2021
Receptionist (CO-OP)
Holiday Inn Express Hotel Suites
09.2020 - 01.2021
Diploma - Police Foundations
Seneca College of Applied Arts And Technology
High School Diploma -
St Maximilian Kolbe CHS
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