Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

SheriLee Chambers

Portugal Cove-St Philips,NL

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing professional academic program labs, and offering knowledgeable guidance and support. Blends superb time management and organizational skills to drive group success. Extensive experience with scheduling, exam development, setup, invigilation, and proctoring.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Anatomy Supervisor

Memorial University
St. John's, Newfoundland and Labrador
02.2008 - Current
  • Supervised daily operations and coordinated workflow among team members.
  • Trained staff on policies, procedures, and safety protocols effectively.
  • Implemented strategies to improve team performance and enhance productivity.
  • Monitored inventory levels and managed supply orders to maintain stock availability.
  • Ensured compliance with university regulations and standards in all activities.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Complied with company policies, objectives and communication goals.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Trained new employees on company policies and procedures.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

UGME - Visiting Electives Secretary

Memorial University
St. John's, Newfoundland and Labrador
03.2010 - 10.2011
  • Managed office correspondence and ensured timely distribution of communications.
  • Organized meetings, prepared agendas, and recorded minutes for various committees.
  • Maintained filing systems and ensured easy access to important documents.
  • Processed incoming requests and directed them to appropriate departments promptly.
  • Collaborated with team members to improve administrative workflows and processes.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Provided administrative support to the Office Manager and other staff members.
  • Greeted visitors and directed to appropriate location or person.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Created and updated spreadsheets to track and report data.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Handled confidential documents with discretion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Anatomy Technician

Memorial University
St. John's, Newfoundland and Labrador
03.2002 - 02.2008
  • Operated laboratory equipment to support research and academic programs.
  • Maintained inventory of supplies and equipment for various departments.
  • Collaborated with faculty to troubleshoot technical issues in labs.
  • Assisted in setting up and dismantling experiments for classes and research projects.
  • Conducted routine maintenance on equipment to ensure functionality and safety.
  • Documented procedures and results to support research documentation requirements.
  • Ensured compliance with safety protocols in laboratory environments at the university.
  • Replaced defective components or parts as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.

Assistant to Development Officer

Memorial University
St. John's, Newfoundland and Labrador
05.2007 - 01.2008
  • Assisted with scheduling events and meetings.
  • Maintained accurate records of monetary gifts.
  • Coordinated logistics for workshops, seminars, and lectures.
  • Greeted visitors, clients and guests in a professional manner.
  • Organized and maintained filing systems for documents and records.
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls, responded to emails, faxes and other inquiries from donors and vendors.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Gathered and sorted data for reports and files.
  • Archived confidential material using established procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Received and distributed mail, letters and packages.

Funeral Director Embalmer

Barretts Funeral Home
St. John's, Newfoundland and Labrador
03.2002 - 01.2008
  • Coordinated funeral services and memorial events for families in need.
  • Prepared bodies for viewing by applying cosmetic techniques and dressing.
  • Managed transportation logistics for deceased individuals and family members.
  • Guided families through planning arrangements, providing emotional support and information.
  • Oversaw staff to ensure compliance with regulations and quality service delivery.
  • Maintained accurate records of services, payments, and funeral arrangements.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
  • Maintained records of all contracts, payments and services provided.
  • Led and directed funeral and graveside services.
  • Participated in continuing education courses to maintain licensure requirements.
  • Supervised staff on duty during viewings, funerals or memorial services.
  • Managed ordering and inventorying of caskets, urns and other related merchandise.
  • Met with client families to discuss service options and pricing plans.
  • Consulted with families of deceased to make funeral arrangements.
  • Provided support to colleagues during times of high volume activity.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Removed deceased from place of death and transported to funeral home.
  • Assisted in pre-arranging funerals with clients.
  • Arranged transportation of body from place of death to funeral home.
  • Prepared obituaries for publication in local newspapers.
  • Prepared legal documents such as death certificates and permits for burial or cremation.
  • Offered counseling and comfort to bereaved family members and friends.
  • Conducted pre-need consultations to educate clients on available funeral plans.
  • Served as a liaison between family members and vendors at visitation events.
  • Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
  • Advised families on applicable laws regarding disposition of human remains.
  • Drafted professional correspondence and marketing materials.
  • Prepared deceased individuals for burial in accordance with industry standards.
  • Conducted embalming procedures using specialized tools and techniques.
  • Maintained cleanliness and organization of embalming facility and equipment.
  • Collaborated with funeral directors on viewing arrangements and service details.
  • Provided support to families during difficult times with compassion and respect.
  • Documented embalming processes and maintained accurate records for compliance.
  • Trained new staff on best practices in embalming and safety protocols.
  • Ensured adherence to health regulations throughout the embalming process.
  • Supported Coroner and staff in transporting remains and performing autopsies.
  • Closed incision utilizing suture knowledge and technique.
  • Used pump to introduce embalming fluid after making incisions to remove blood and waste.
  • Utilized cosmetics and other resources to achieve best presentation results.
  • Utilized germicidal soap and hot air dryers to wash and dry bodies.
  • Dressed bodies to place in caskets.
  • Itemized list of clothing and valuables delivered with body.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Call Center Quality Analyst

ICT
Corner Brook, Newfoundland and Labrador
09.2001 - 03.2002
  • Evaluated call recordings to ensure compliance with quality standards.
  • Provided feedback and coaching to agents for skill enhancement.
  • Conducted training sessions on quality expectations and best practices.
  • Collaborated with management to identify process improvement opportunities.
  • Maintained documentation of quality assessments and agent performance reviews.
  • Assessed work performance for each employee within department, providing constructive criticism regarding handling of job tasks.
  • Monitored customer conversations for quality assurance purposes, ensuring that all policies were followed.
  • Analyzed customer service calls to identify areas of improvement and provide feedback to agents.
  • Participated in weekly meetings with the leadership team to discuss quality assurance initiatives.

Bartender Care Taker

Royal Canadian Legion
Plum Point, NL
03.1999 - 07.2000
  • Prepared and served diverse beverages to members and guests.
  • Maintained cleanliness of bar area and equipment for safety compliance.
  • Managed cash register and handled transactions accurately during busy shifts.
  • Assisted in training new staff on bar procedures and customer service standards.
  • Monitored inventory levels and restocked supplies as needed throughout shifts.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Hairdresser

Cutting Loose
Bird Cove, Newfoundland and Labrador
12.1998 - 07.2000
  • Provided personalized hair consultations to determine client needs and preferences.
  • Executed diverse hair cutting techniques to achieve desired styles and lengths.
  • Applied color treatments using various techniques for vibrant and lasting results.
  • Maintained cleanliness and organization of workstations for efficient service delivery.
  • Educated clients on proper hair care products and styling techniques for home use.
  • Collaborated with team members to enhance service offerings and client experience.
  • Mentored junior stylists in advanced techniques and customer interaction strategies.
  • Stayed updated on industry trends to offer contemporary styles and services.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Maintained cleanliness of salon equipment, tools and work areas.
  • Developed relationships with regular clients by providing excellent customer service.
  • Selected hair colors, products, and services based on customer preference and individually designed hair care plan.

Education

Supervisory Skills - Supervisory Skills Development Program

Memorial University of Newfoundland
St John's
02-2016

Business Administration Certificate - Business Administration

Memorial University of Newfoundland
St John's
05-2006

Funeral Services - Health Sciences

Kingstec Community College
Kentville, NS
06-2001

High School Diploma -

St. Agustines High School
Plum Point, NL
06-1994

Some College (No Degree) - General Studies 1994 - 1995

Memorial University of Newfoundland
Corner Brook, NL

Skills

  • Team supervision
  • Scheduling
  • Invigilation / Proctoring
  • Staff training
  • Policy implementation
  • Workflow coordination
  • Inventory management
  • Quality assurance
  • Customer service
  • Effective communication
  • Problem solving
  • Time management

Certification

  • First Aid - currently working on instructor level
  • Mental Health First Aid
  • Courses in Pathology Anatomy & Physiology Medical Terminology & Microbiology
  • Transportation of Dangerous Goods, WHMIS/ Laboratory Safety
  • Experience using PACS
  • Occupational Health and Safety
  • Coaching / Management courses needed for extensive volunteer work.

Affiliations

  • I volunteer with youth sports coaching & managing teams or helping out behind the scenes to support those in coaching roles.
  • Event planning is a big hobby. I also volunteer with a not for profit on a big fundraiser each year.

Timeline

UGME - Visiting Electives Secretary

Memorial University
03.2010 - 10.2011

Anatomy Supervisor

Memorial University
02.2008 - Current

Assistant to Development Officer

Memorial University
05.2007 - 01.2008

Anatomy Technician

Memorial University
03.2002 - 02.2008

Funeral Director Embalmer

Barretts Funeral Home
03.2002 - 01.2008

Call Center Quality Analyst

ICT
09.2001 - 03.2002

Bartender Care Taker

Royal Canadian Legion
03.1999 - 07.2000

Hairdresser

Cutting Loose
12.1998 - 07.2000

Supervisory Skills - Supervisory Skills Development Program

Memorial University of Newfoundland

Business Administration Certificate - Business Administration

Memorial University of Newfoundland

Funeral Services - Health Sciences

Kingstec Community College

High School Diploma -

St. Agustines High School

Some College (No Degree) - General Studies 1994 - 1995

Memorial University of Newfoundland

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SheriLee Chambers