Summary
Overview
Work History
Education
Skills
Timeline
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SHERIL BABY

Dartmouth,Canada

Summary

Enthusiastic graduate with a background in marketing management, bringing a wealth of experience as a highly skilled customer service professional. Demonstrates strong ability to prioritize and complete tasks in a timely manner, along with flexibility to multitask when necessary. Thrives on learning new programs and processes, constantly seeking opportunities for growth. A team player at heart, attentive to detail, and excels in fast-paced environments. Possesses excellent oral and written communication skills, poised to make a significant impact in any professional setting.

Overview

2
2
years of professional experience

Work History

Sales and Marketing Associate

Connect6 Group
07.2024 - Current
  • Executed marketing and sales strategies directly to consumers for TELUS, a top wireless services provider.
  • Successfully made 120 to 150 outbound calls daily, converting leads into sales opportunities.
  • Engaged with existing and potential customers, understanding their needs, and offering tailored solutions.
  • Maintained accurate customer records, and updated databases with relevant information.
  • Handled customer grievances, resolving issues while maintaining a positive brand association.
  • Demonstrated strong negotiation and communication skills, consistently meeting sales targets.
  • Received comprehensive sales training and ongoing 1-on-1 coaching to enhance performance

Sales Associate

Value Village
11.2022 - 07.2024
  • Facilitated seamless shopping experiences for approximately 40 customers each day, enhancing client satisfaction.
  • Stocked, replenished, and organized inventory with accuracy and efficiency, completing the function 10% faster.
  • Managed a proper and attractive merchandise display, ensuring the strategic placement of products that maximized purchases.
  • Provide outstanding customer service, receiving 96% in customer service feedback surveys.

CS Associate

Sutherland
01.2023 - 12.2023
  • Worked for Amazon as a DLS (Disability Leave Services) Associate
  • Trained in Sales Management - Customer Support - Customer Experience - Customer Relationship Management (CRM) - Communication - Teamwork
  • Took 1000+ calls and had a 98% rating and the client satisfaction score was 96%
  • Handled customer inquiries related to their accounts and provided support via email/chat
  • Conducted marketing research, to develop growth strategies for the company
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Marketing Intern

Elixir Real Estate
05.2023 - 08.2023
  • Performing daily management of all social media sites (Instagram, Facebook, LinkedIn, and Twitter).
  • Produced reports providing in-depth analysis of current market share distributions and projected market share acquisition for potential clients.
  • Increased conversion rates by 10% on a client's web-based service, offered through SEO/SEM campaigns.

Education

DIGITAL AND CONTENT CREATION -

YORK UNIVERSITY
01.2024

MARKETING MANAGEMENT -

HUMBER COLLEGE
01.2023

BACHELORS IN COMMERCE - FINANCE AND TAX

MAHATMA GANDHI UNIVERSITY
01.2021

Skills

  • MS Office
  • Quick learner
  • Problem solving
  • Teamwork and collaboration
  • Time Management
  • Effective communication
  • Decision Making
  • Customer service
  • Flexibility

Timeline

Sales and Marketing Associate

Connect6 Group
07.2024 - Current

Marketing Intern

Elixir Real Estate
05.2023 - 08.2023

CS Associate

Sutherland
01.2023 - 12.2023

Sales Associate

Value Village
11.2022 - 07.2024

DIGITAL AND CONTENT CREATION -

YORK UNIVERSITY

MARKETING MANAGEMENT -

HUMBER COLLEGE

BACHELORS IN COMMERCE - FINANCE AND TAX

MAHATMA GANDHI UNIVERSITY

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