Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherika Jhagroo

Toronto

Summary

Experienced and results-oriented Community Manager with a strong background in property management at GWLRA. Adept at overseeing daily operations, coordinating maintenance, and fostering positive tenant relationships. Proficient in Yardi software, streamlining workflows and boosting tenant satisfaction. Skilled in conflict resolution, customer service, and team collaboration, with a professional and approachable demeanor. Committed to delivering high standards of property care and ready to contribute to a dynamic team with opportunities for long-term growth in the property management sector.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Community Manager

GWLRA
10.2024 - Current
  • Manages two buildings (327 units).
  • Completes all duties in a timely manner.
  • Handles all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Train onsite staff in use of Yardi software.
  • Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Supervises maintenance staff to complete timely repairs and enhancements.
  • Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
  • Address and resolve tenant complaints and inquiries, maintaining high satisfaction.
  • Conducts regular inspections to identify needed improvements and maintain highest standards.
  • Evaluate property conditions and recommended improvements.
  • Monitor community activities and maintained compliance with relevant laws, regulations and codes.
  • Communicate effectively with residents, and on-site associates.
  • Implement and enforce policies and procedures to maintain properties to highest standards.
  • Keep properties in compliance with local, state, and federal regulations.
  • Conduct regular inspections of both interior and exterior of properties for damage.
  • Deliver emergency 24-hour on-call service for tenants on building issues.

Administrative Services Coordinator

GWLRA
07.2023 - 10.2024
  • Assisted with contract management and annual renewal processes.
  • Managed approximately 50 emails per day from tenants, contractors and co workers.
  • Offered onsite training and support to area office staff in use of Yardi software.
  • Developed and monitored office budget.
  • Guided internal and external requests to determine timing and scope of projects.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Created organized filing system to manage department documents.
  • Organized and updated databases, records and other information resources.

Soldier

St Kitts and Nevis Defence Force
04.2017 - 10.2020
  • Served with professionalism and discipline in demanding environments.
  • Trained in leadership, operational procedures, and team work.
  • Demonstrate strong adaptability and commitment under pressure.

Education

Cerificate - Property Management

George Brown College
Toronto, ON

Certificate - Microsoft Office Specialist

Working Skills Centre
Toronto, ON
07-2023

Career Diploma - Administrative Assistant

Ashworth College
USA
06-2019

Skills

  • Experience with CRM applications
  • Daily operations management
  • Team collaboration
  • Property management
  • Active listening
  • Problem-solving
  • Conflict handling
  • Verbal and written communication
  • Customer service
  • Time management
  • MS office suite

Certification

2023 GWLRA Corporate Environmental Policy (CEP) Awareness - Full Content

2023 GWLRA OH&S Occupational Health & Safety Training: Full Content

2024 GWLRA Corporate Environmental Policy (CEP) Awareness - Full Content

2024 GWLRA OH&S Occupational Health & Safety Training: Full Content

GWLRA Contractor OH&S Requirements

GWLRA Mould Prevention and Management Plan


Timeline

Community Manager

GWLRA
10.2024 - Current

Administrative Services Coordinator

GWLRA
07.2023 - 10.2024

Soldier

St Kitts and Nevis Defence Force
04.2017 - 10.2020

Cerificate - Property Management

George Brown College

Certificate - Microsoft Office Specialist

Working Skills Centre

Career Diploma - Administrative Assistant

Ashworth College

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Sherika Jhagroo