Sheriff Oluyade
Hamilton,Canada
Summary
Creative customer care Agent dedicated to consistently surpassing service goals with support for customer needs. Smoothly manages both inbound, outgoing calls and requests by applying strong organizational time management skills. With a Solid history of success in fast-paced call centers.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Careline Canada Inc.
08.2023 - 05.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Customer Care Representative
Okim Ventures
01.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
Customer Service Cashier
Bashorun Microfinance Bank
01.2021 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Higher National Diploma - Banking And Finance
Yaba College of Technology
03.2020
Skills
- Customer Service
- Call center experience
- Problem Resolution
- Computer Skills
- Telephone Customer Support
- Administrative support experience
- Active Learning
- Complaint Handling
- Problem-solving abilities
- Active Listening
- Effective Communication
Timeline
Customer Care Representative
Careline Canada Inc.
08.2023 - 05.2024
Customer Care Representative
Okim Ventures
01.2022 - 02.2023
Customer Service Cashier
Bashorun Microfinance Bank
01.2021 - 11.2022
Higher National Diploma - Banking And Finance
Yaba College of Technology
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