SHERIFF DRAMMEH
Calgary,AB
Summary
Knowledgeable and dependable IT professional with 4+ years of experience in the configuration, system maintenance, and troubleshooting of hardware, software, networks, and IT infrastructure. Proficient with IT Security Analyst, and the management of a variety of utilities and technologies used to ensure all issues are resolved while leading engagements with engineering teams to introduce permanent solutions for recurring issues.
Overview
7
7
years of professional experience
Work History
IT Security Analysts
Teck Coal Limited
Calgary, AB
09.2018 - Current
- Led security architecture deep dives with the Business Units requiring assessment
- Conducted assessment and provide technology security requirements to business units
- Created comprehensive security architecture assessment reports that clearly articulate requirements to address risks identified
- Provided consulting services to Business units to assist in their security design in order to identify potential risks and recommending the appropriate controls to mitigate these identified risks
- Participated in various Operational and Technology Risk governance processes such as risk acceptance (RA) process/Security Exemption approval process
- Periodically reviewed security reference architecture (security blueprints) and provided updates/enhancements
- Opportunistically updating global security standards and processes in support of the firm
- Provided security awareness training to Business units on an ad hoc basis
- Assisted in identifying new areas and opportunities of technology investment for the firm
- Evaluated new and emerging products and technologies while making recommendations concerning the introduction of new technologies
- Evaluated the compliance of assets against regulations and standards such as PCIDSS, SOX, GLBA, SOC etc
Systems Analyst
Double F & Company/ Abnorth
Grimshaw, AB
09.2017 - 09.2018
- Oversee day-to-day delivery of IT support services by providing tier 2 and tier 3 support for computer hardware and software
- Resolve network connectivity issues for end users
- Configuration and deployment of new hardware devices, assisting network engineer teams, facilitating network upgrades, and training staff
- Issue Analysis & Troubleshooting: Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment
- Perform related duties consistent with the scope and intent of the position
- Strategy & Planning: Support development and implementation of new computer projects and new hardware installations
- Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs
- Software Troubleshooting: Perform on-site analysis, diagnosis, and resolution of complex desktop and laptop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
- Where required, administer, and resolve issues with associated end-user workstation network and software products
- If necessary, liaise with third-party support and PC equipment vendors
- Systems Maintenance: Ensured all IT issues are documented in a detailed troubleshooting log that records all problems and fixes for future reference
- Recorded all support tasks in ServiceNow ticketing system and escalated any unresolved issues up to the appropriate level
- Backup and restore an organization's data file and systems, and install, configure, and upgrade PC software and operating systems
- Configuration: Install, configure, test, maintain, and troubleshoot end-user PC and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
Education
Master of Information Systems Security Management -
Concordia University of Edmonton
Edmonton, AB01.2016
Skills
- IT Support
- Network Security
- Systems Analysis
- Diagnostics & Maintenance
- Problem Solving
- Network Troubleshooting
- Network Configuration
- Requirements Gathering
- Hardware Configuration
- Apple
- Window Server
- Active Directory
- Linux
- Mac OS
- Windows OS
- PowerShell
- VMware
- Wireshark
- Hyper-V
- Acronis Backup
- Exposure to SharePoint
Additionaleducationcertifications
- CCNA, Routing & Switching Certification
- ITIL Certification
- COBIT Certification
- CompTIA Security+
- Certified In Cybersecurity (ISC2)
- MTA, Windows Server Administration Certification
Timeline
IT Security Analysts
Teck Coal Limited
09.2018 - Current
Systems Analyst
Double F & Company/ Abnorth
09.2017 - 09.2018
Master of Information Systems Security Management -
Concordia University of Edmonton
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