Sherifa Mensah
Etobicoke
Summary
Dynamic customer service professional with a proven track record at Tam-Computers, excelling in high-pressure environments. Expert in data entry and customer satisfaction, I enhance service quality through active listening and effective problem-solving. Committed to improving processes, I successfully streamlined registration systems at the Electoral Commission of Ghana, boosting efficiency and client relations.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Representative
Tam-Computers
09.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Appointment of Registration Officer Data Entry Cle
Electoral Commission of Ghana
06.2014 - 12.2014
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
- Developed strong relationships with department heads to facilitate smooth coordination of class scheduling and room assignments.
- Streamlined registration processes by implementing efficient digital systems and reducing paperwork.
- Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
Education
Certificate of Technical Studies -
CAS Computer Training Institution
Ghana08-2014
High School Diploma -
Ideal College SHS
Ghana12-2013
Certificate -
Edumadze JHS
Ghana04-2010
Skills
- Customer service
- Customer support
- Data entry
- Customer satisfaction
Timeline
Call Center Customer Service Representative
Tam-Computers
09.2019 - 07.2022
Appointment of Registration Officer Data Entry Cle
Electoral Commission of Ghana
06.2014 - 12.2014
Certificate of Technical Studies -
CAS Computer Training Institution
High School Diploma -
Ideal College SHS
Certificate -
Edumadze JHS
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