Sherif Elhelaly
Edmonton,Canada
Summary
Highly motivated, energetic, and persistent self-starter Strong interpersonal and communication skills Possess a positive attitude towards learning, growth, change, and personal health Ability to manage human, financial and time resources to achieve goals Ability to work well and excel while working with a team or individually Readily adapt to new cultural environments Ambitious, Goal-Oriented and self-motivated High degree of Professionalism Attention to detail Problem solving/ conflict resolution and negotiation skills
Overview
21
21
years of professional experience
Work History
Overnight Shift Supervisor
Dexterra
10.2023 - Current
- Assign daily tasks and responsibilities to employees
- Inspect the work on an ongoing basis to ensure performance is at the expected level
- Respond to passengers inquiries about their flights and guide them with directions
- Respond to wheelchair requests for passengers in a timely manner
- Send daily report to the operations for flights, wheelchair requests and any incidents that may have happened during the shifts
- Ensure smooth flow of processes to ensure productivity targets are achieved.
Parking Enforcement Bylaw Officer (Part-Time)
04.2023 - 10.2023
- Issuing fee parking tickets to vehicles not in compliance with parking policy
- Assist customers with proper use of pay at e-park machines and pay by phone app
- Deliver exceptional customer service experience in regular and difficult situations
- Ensure all vehicles are following the proper bylaws and safety regulations and issuing tickets if not in compliance.
Member Card Holder Advisor 1/Fraud Alert Report Specialist
Servus Credit Union
07.2022 - 06.2023
- Answering card holder inquiries, verifying transactions and up-selling credit cards
- Providing superior member service via inbound/outbound calls, emails and online chat
- Identifying opportunities and succeeding in meeting and exceeding targets by helping members meet their financial goals
- Assisting members with their day-to-day banking needs
- Providing member technical support for online banking and other e-commerce applications
- Developing long term relationships based on trust that contributes to a positive member experience.
Customer Excellence Representative
TRAXX Coachlines Holdings
03.2022 - 06.2023
- Provide customer support for all customer transactions with TRAXX
- Respond to customer inquiries in a timely manner and ensure the issue is resolved and the client is happy with the solution
- Respond to incoming tickets (social media, emails, live GIA class chat channels)
- Escalate customer questions or concerns when necessary
- Handle issues efficiently and professionally
- Document the status of tickets worked on/elevated
- Assist customers in booking shuttle tickets
- Create quotes for corporations (B2B) that request shuttle buses for groups.
Cashier/Overnight Freight Associate
The Home Depot
08.2021 - 08.2022
- Insure every item is scanned
- Process check-out and obtain payment
- Pick, organize and verify orders for delivery or pickups
- Stocking merchandise onto shelves to achieve 100% in stock
- Verify inventory
- Maintain aisle cleanliness.
WFH Telesales representative
Expedia Elite USA and Canada
02.2020 - 08.2021
- Ensure all guests receive exceptional customer service
- Ensure all guests are informed of any upcoming special promotions
- Effectively handle any customer issues and escalations that may arise
- Investigate and resolve customer complaints and inquiries and make sure to provide first call resolution
- Maintain a high degree of knowledge of the travel industry
- Using my passion of travel and knowledge to sell products and destinations
- Preparing and processing itineraries
- Actively developing and implementing the company’s brand strategy with a lens on B2B communication
- Handle B2B clients, assist them with their packages and make sure to build a long term relationship by providing First-Class Service
- Using company’s airlines systems (Amadeus & Sabre) for flight bookings and hotel reservations from the company’s website.
Outbound telemarketing agent
Recovery Franchise Marketing
01.2019 - 01.2020
- Assist in the set up and launch of the new company
- Making outbound calls to sell franchises to new prospects
- Schedule and attend Zoom calls to our prospective clients showing the benefits of buying a franchise from us
- Attract new investors who shared our passion and are excited to grow with us
- Improve the company’s marketing strategies.
Key Account Manager
Etisalat
03.2017 - 01.2019
- Contact B2B companies assist them with new connections, upgrades, downgrades, cancellations, CCTV cameras, Microsoft 365 and Secure business app
- Providing exceptional services and build long term relationships
- Ensure customer’s satisfaction to maintain the business going and growing.
Customer Service Representative/Tele sales
SIRIUS XM Canada
02.2015 - 02.2017
Customer service representative Performance Senior Manager
Vodafone UK Smart Village
07.2011 - 12.2014
Customer Service Representative
CIB Bank
01.2008 - 11.2011
Emergency Contact Center Dispatcher
03.2005 - 09.2008
Outdoor Sales
Egyptian American Bank
01.2003 - 02.2005
- Determine merchandise and services to be sold
- Recruit, hire and supervise staff
- Manage staff and assign duties
- Resolve problems that arise, such as customer complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Staff training
- Answer phones and respond to customer requests
- Contact customers as required
- Sell product and enter customer orders in computer system
- Provide customers with product and service information
- Transfer customer calls to appropriate staff
- Identify, research and resolve customer issues using the computer system
- Follow-up on customer inquires not immediately resolved
- Recognize, document and alert the supervisor of trends in customer calls
- Recommend process improvements
- Customer service agent
- 2nd line tech support.
Education
Faculty of Commerce Degree -
Ain Shams
Cairo, Egypt01.2007
Tourism and Hotel Diploma -
Shoubra Tourism and Hotel School
Cairo, Egypt01.1998
Skills
- Excellent working knowledge of Microsoft Word and Internet navigation
- Excellent working knowledge of Microsoft Excel, Outlook and Power Point
- Staff Supervision
- Money handling abilities
- [Software] CRM system proficiency
- Direct Sales
- Calm and Professional Under Pressure
References
- Michelle Eileen Lau, Head Cashier, The Home Depot, 250-203-1442
- Dallas Higbee, Head Cashier, The Home Depot, 250-850-9827
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Italian
Limited Working
Russian
Limited Working
French
Limited Working
Timeline
Overnight Shift Supervisor
Dexterra
10.2023 - Current
Parking Enforcement Bylaw Officer (Part-Time)
04.2023 - 10.2023
Member Card Holder Advisor 1/Fraud Alert Report Specialist
Servus Credit Union
07.2022 - 06.2023
Customer Excellence Representative
TRAXX Coachlines Holdings
03.2022 - 06.2023
Cashier/Overnight Freight Associate
The Home Depot
08.2021 - 08.2022
WFH Telesales representative
Expedia Elite USA and Canada
02.2020 - 08.2021
Outbound telemarketing agent
Recovery Franchise Marketing
01.2019 - 01.2020
Key Account Manager
Etisalat
03.2017 - 01.2019
Customer Service Representative/Tele sales
SIRIUS XM Canada
02.2015 - 02.2017
Customer service representative Performance Senior Manager
Vodafone UK Smart Village
07.2011 - 12.2014
Customer Service Representative
CIB Bank
01.2008 - 11.2011
Emergency Contact Center Dispatcher
03.2005 - 09.2008
Outdoor Sales
Egyptian American Bank
01.2003 - 02.2005
Faculty of Commerce Degree -
Ain Shams
Tourism and Hotel Diploma -
Shoubra Tourism and Hotel School
Similar Profiles
Mandeep SinghMandeep Singh
Janitorial (Night Shift) at DexterraJanitorial (Night Shift) at Dexterra
Lucas CoutoLucas Couto
Fleet Manager at DexterraFleet Manager at Dexterra
Rashi ChawlaRashi Chawla
Cleaning Supervisor at DexterraCleaning Supervisor at Dexterra
Liam TrudeauLiam Trudeau
Housekeeper at DexterraHousekeeper at Dexterra
Kiranjeet MinhasKiranjeet Minhas
Financial Advisor at RBCFinancial Advisor at RBC