Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Websites
Timeline
Generic

Sherif Abdelmaksoud

Ottawa,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Financial Services Representative

HSBC
Cairo
11.2022 - 12.2023
  • Processed transactions quickly and accurately in accordance with established procedures.
  • Advised customers on various aspects of personal finance such as budgeting, taxes, insurance, investments.
  • Educated customers about different types of products available from the company's portfolio.
  • Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.

Customer Service Representative

concentrix
Cairo
01.2021 - 12.2021
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.

Technical Service Representative

teleperformance
Cairo
01.2020 - 12.2020
  • Monitored incoming service requests from internal or external clients and provided accurate resolutions on time.
  • Documented procedures related to product usage and maintenance.
  • Demonstrated strong problem-solving skills when dealing with complex technical issues.
  • Ensured that all relevant information was captured during each customer interaction.
  • Researched, analyzed, and troubleshot customer issues to identify root cause of problems.

Education

Bachelor of Science - Computer Science

Shrouk Academy
Cairo,Egypt
01-2016

Skills

  • Sales Quota Achievement
  • Customer Relationship Building
  • Customer Relationship Management
  • Cash Management
  • Cash Handling
  • Account Performance Reviews
  • Sales Tracking
  • Sales Planning
  • New Business Development
  • Sales team training
  • Direct Sales
  • Financial records analysis
  • Sales process

Affiliations

  • I always try to do a time management to have a healthy successful life.
  • I love travelling and looking for great opportunities

Languages

English
Full Professional
French
Elementary
Arabic
Native/ Bilingual

Accomplishments

  • i have been recognized by HSBC as a financial representative.
  • own an online clothing brand selenadidit.com
  • own social media marketing and web design page on facebook (Webtech)

Websites

Timeline

Financial Services Representative

HSBC
11.2022 - 12.2023

Customer Service Representative

concentrix
01.2021 - 12.2021

Technical Service Representative

teleperformance
01.2020 - 12.2020

Bachelor of Science - Computer Science

Shrouk Academy

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Sherif Abdelmaksoud