Sherie Taylor
Windsor,Ontario
Summary
Personable Hospitality Specialist with 16 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to customers needs. Passionate about providing upbeat and friendly service, resulting in consistent return clientele. Flexible with upbeat demeanor and commitment to client satisfaction and cultivating guest loyalty.
Overview
17
17
years of professional experience
Work History
Assistant Hospitality Manager
Shouldice Hospital
07.2016 - 08.2018
- Scheduled work hours for 24 employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Managed daily food service operations, recruiting hospitality staff and interacting with patients daily to ensure satisfaction.
Dietary Aide
Shouldice Hospital
04.2001 - 07.2016
- Served meals to patients in accordance with established schedules and dietary procedures.
- Assisted in planning and implementing meals and menus to ensure maximum nutrition for patients in a healthcare facility.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
Head Program Consultant
Disability Benefit Group
09.2011 - 01.2013
- Strengthened program intake process by establishing valuable practices.
- Determined client eligibility through screening, assessing,coordinating and/or advocating.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Education
Vaughan Secondary School
Thornhill, ON07.2003
Skills
- Corporate Policies and Procedures
- Staff Maintenance
- Attention to detail
- Strong communication and customer service skills
- Computer proficiency
Timeline
Assistant Hospitality Manager
Shouldice Hospital
07.2016 - 08.2018
Head Program Consultant
Disability Benefit Group
09.2011 - 01.2013
Dietary Aide
Shouldice Hospital
04.2001 - 07.2016
Vaughan Secondary School
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