Sherie Ferrari
Hayward
Summary
Detail-oriented and proactive leader with extensive experience in merchandise management and team coaching. Known for exceptional problem-solving abilities and strategic planning, dedicated to fostering collaborative environments that drive sales and enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Merchandise Manager
Five Below
Fremont
11.2024 - Current
- Trained staff on merchandise handling and visual presentation standards.
- Ensured signage accuracy and compliance
- Managed inventory levels to ensure product availability on the sales floor.
- Collaborated with team members to create engaging merchandise displays.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Helps complete the onboarding and training of associates
- Monitor sales and manage labor scheduling to control costs
Customer Experience Manager
Five Below
Fremont
06.2024 - 11.2024
- Educated crew on B.E.S.T. customer service experience to enhance customer interactions
- Trained staff on product knowledge and effective sales techniques for engagement.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Tracked customer service scores and roleplayed with associates to maintain high performance standards
- Ensured front end merchandise was set to company standard
Support Lead
Five Below
Fremont
11.2023 - 07.2024
- Trained staff on product knowledge and store policies.
- Managed world recovery processes to maintain stock accuracy.
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction.
- Provided technical guidance to team on troubleshooting customer issues, improving issue resolution.
- Trained new staff on customer service techniques, ensuring consistent service quality.
Bakery Worker
Save Mart Supermarkets LLC
Hayward
04.2024 - 06.2024
- Ensured cleanliness and organization of workstations and baking areas to uphold hygiene standards.
- Coordinated with team members to achieve daily production targets, enhancing overall workflow.
- Facilitated training of new staff on bakery operations and equipment use to improve team readiness.
Sales Associate
Five Below
Fremont
12.2022 - 11.2023
- Welcomed customers and delivered outstanding service to enhance customer experience.
- Assisted customers in locating products, responding to inquiries, and providing tailored product recommendations.
- Encouraged additional sales through suggestive selling techniques while maintaining a friendly service approach.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Skills
- Visual merchandising
- Inventory management
- Sales tracking
- Customer relationship management
- Sales floor resets
- Strategic planning
- Team Management
- Employee training
- Scheduling coordination
- Payroll management
- Analytical thinking
- Problem solving
- Decision making
- Time management
- Team collaboration
- Team motivation
- Cash handling
References
Professional
Joyce Gossette
Store Manager
Five Below
39221 Fremont Hub
Fremont, CA, 94538
(510) 299-6925
Risela Maldonado
Store Manager
Five Below
34732 Christy Street
Fremont, CA, 94538
(209) 482-4085
Personal
Cathy Cornell
(510) 912-0864
Aubrey Ytuarte
(510) 552-2544
Timeline
Merchandise Manager
Five Below
11.2024 - Current
Customer Experience Manager
Five Below
06.2024 - 11.2024
Bakery Worker
Save Mart Supermarkets LLC
04.2024 - 06.2024
Support Lead
Five Below
11.2023 - 07.2024
Sales Associate
Five Below
12.2022 - 11.2023