SHERIDAN RAMIREZ
Chino
Summary
Customer support and operations professional with extensive experience managing customer inquiries, maintaining accurate records, processing applications and orders, and resolving issues across multiple platforms. Highly skilled in documentation, data tracking, and customer communication, with strong attention to detail and confidentiality. Experienced working independently in fast-paced environments while coordinating across systems, teams, and customers to ensure timely and accurate resolution.
Overview
14
14
years of professional experience
Work History
Owner
Graze Bee
Chino
12.2020 - Current
- Handled customer inquiries, scheduling, billing questions, and service requests across email, website and messaging platforms while maintaining accurate customer records in Wix CRM
- Oversaw order fulfillment by reviewing customer order details and post-service feedback to ensure accuracy and consistent service outcomes
- Maintained inventory tracking and day-to-day operational workflows to support reliable fulfillment and uninterrupted service delivery
Owner
Etsy Shop; Creative Crafty Bee Co.
Chino
06.2019 - 05.2023
- Tracked and managed orders, customer records, and performance metrics within Etsy's platform, ensuring data accuracy and compliance with marketplace standards.
- Maintained Etsy Star Seller status by meeting documented benchmarks for response time, on-time shipping, five-star reviews, and data accuracy.
- Managed online product listings and optimized search keywords for improved visibility.
Training Coordinator
Swisher International
Jacksonville
05.2014 - 05.2019
- Collaborated with a cross-functional team of six to design and implement a structured onboarding program, informed by data and insights from field operations.
- Created and maintained onboarding documentation, including PowerPoint presentations, Excel tracking spreadsheets, surveys, and supporting training materials.
- Coordinated onboarding processes for new hires, ensuring smooth transitions into roles.
Director of Operations
Onix Automotive
Glendora
12.2011 - 04.2014
- Oversaw operational records, including customer accounts, billing documentation, and service data within internal CRM systems.
- Coordinated workflows across departments to support timely processing and smooth day-to-day operations.
- Implemented inventory management systems to optimize supply chain operations.
Education
High School -
Bishop Amat Memorial High School
La Puente, CASkills
- Written & Verbal Communication
- Microsoft Office
- Operational Documentation & Compliance
- Application, Order & Data Processing
- Customer Support & Issue Resolution
- CRM & Customer Data Management
Timeline
Owner
Graze Bee
12.2020 - Current
Owner
Etsy Shop; Creative Crafty Bee Co.
06.2019 - 05.2023
Training Coordinator
Swisher International
05.2014 - 05.2019
Director of Operations
Onix Automotive
12.2011 - 04.2014
High School -
Bishop Amat Memorial High School