Summary
Overview
Work History
Education
Skills
Timeline
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Sheridan Ponce

Stanton,CA

Summary

I volunteered for Community Services for many years. I am focused and dedicated to my work ethic, especially in family friendly environments. I'm outgoing with dedication to positivity in guest relations. I'm also very well spoken in relation to interpersonal communication and take pride in my abilities to interact with management, fellow staff and especially the public.

Overview

8
8
years of professional experience

Work History

Casual Longshoreman

Pacific Maritime Association - Los Angeles, CA
03.2020 - Current
  • Operated equipment while observing standard safety procedures.
  • Expedited processing times through efficient stowage planning and organization of containerized cargo.
  • Effectively prioritized assignments and managed time to complete multiple tasks concurrently, ensuring timely completion of all assigned work responsibilities.
  • Improved cargo handling efficiency by implementing new loading and unloading techniques.
  • Mitigated potential hazards by quickly identifying and addressing unsafe conditions on the job site.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Enhanced workplace safety by conducting regular equipment inspections and maintenance.
  • Maintained clean, orderly work environment free of hazards.
  • Maintained accurate documentation for proper tracking of all cargo movements and storage locations.
  • Adhered to strict safety regulations while operating heavy machinery, minimizing accidents and injuries on the job site.
  • Collaborated effectively with ship''s officers to ensure clear understanding of cargo plans, thereby improving overall load accuracy rates.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Promoted a positive work environment by maintaining open lines of communication with team members regarding operational issues or concerns that may arise during daily tasks.
  • Maintained compliance with local, state, and federal regulations governing port operations, contributing to a safe and efficient work environment for all personnel.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Ensured accurate shipment records by diligently updating inventory logs and shipping manifests.
  • Demonstrated adaptability in adjusting work practices as needed due to changing weather conditions or unforeseen operational challenges.
  • Reduced delays, ensuring timely movement of cargo to its designated location.
  • Streamlined operations with effective communication among team members during loading and unloading processes.
  • Increased productivity through effective collaboration with other longshoremen in a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proved successful working within tight deadlines and a fast-paced environment.

Attractions Cast Member

Walt Disney World Resort
10.2021 - 12.2024
  • Assisted in improving attraction operations through participation in team meetings sharing feedback based on observations or guest interactions.
  • Contributed to a positive work environment through open communication with management and peers about suggestions or concerns.
  • Promoted park merchandise sales by informing guests about available products relevant to attraction experiences.
  • Ensured timely opening of attractions by performing required start-up procedures diligently each day.
  • Contributed to overall park cleanliness by performing routine cleaning tasks and reporting any maintenance issues promptly.
  • Supported special events by assisting with set-up, execution, and breakdown as needed.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Delivered information and details of interest about facility to visitors.
  • Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Set up promotional displays and equipment for special events and activities.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Provided accurate information regarding park attractions, amenities, and policies to guests, ensuring clarity and understanding.
  • Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
  • Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
  • Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
  • Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.
  • Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Strengthened communication skills through regular interactions with others.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.

Ride Operator

Knotts Berry Farm
01.2018 - 10.2019
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Delivered information and details of interest about facility to visitors.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Fostered communication between ride operators and other amusement park personnel to support operations.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Worked closely with security personnel on crowd management efforts during peak periods or special events at the amusement park.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Cashier/Drive

El Pollo Loco
10.2017 - 12.2018
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Followed food safety and sanitation guidelines at all times.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Assisted customers with menu items and accurate order fulfillment.
  • Improved team productivity by assisting with food preparation during peak hours when needed.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.

Cashier/Floor Sales

Victoria Secret
03.2017 - 08.2017
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted in coordinating product shipments from warehouse, facilitating optimal restocking schedules based on demand trends.
  • Managed multiple customer requests simultaneously by prioritizing tasks and efficiently delegating work among team members.
  • Participated in store promotions and special events to drive foot traffic and increase overall sales performance.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.

Cashier/Host

Royal Kids
02.2017 - 06.2017
  • Maintained party areas during busy events for as many as 30 guests.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
  • Utilized excellent time management skills to ensure smooth transitions between activities, maintaining a lively pace throughout the entire party duration.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Decorated and set tables in accordance with party themes and age groups.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Enhanced guest experiences by organizing and executing engaging birthday party activities.

Education

GED -

Cypress College
Cypress, CA
04.2017

High School Diploma -

St. Joseph High School
Lakewood, CA
05.2016

Skills

  • Strong Work Ethic
  • Interpersonal Communication
  • Performance under pressure
  • Customer Assistance
  • Issue Resolution
  • Customer Service
  • Public Speaking
  • Friendly, Positive Attitude
  • Organization

Timeline

Attractions Cast Member

Walt Disney World Resort
10.2021 - 12.2024

Casual Longshoreman

Pacific Maritime Association - Los Angeles, CA
03.2020 - Current

Ride Operator

Knotts Berry Farm
01.2018 - 10.2019

Cashier/Drive

El Pollo Loco
10.2017 - 12.2018

Cashier/Floor Sales

Victoria Secret
03.2017 - 08.2017

Cashier/Host

Royal Kids
02.2017 - 06.2017

GED -

Cypress College

High School Diploma -

St. Joseph High School

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Sheridan Ponce