Summary
Overview
Work History
Education
Skills
Certification
Relevant Skills Experience
Additional Work Experience
Qualification Highlights
Volunteer Experience
Languages
Timeline
Generic

Sheridan Maynard

Pickering,ON

Summary

Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting regulatory and governance compliance requirements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Wire Sanctions Analyst (Hybrid Role)

Royal Bank of Canada
01.2019 - Current
  • Demonstrated keen risk mindset compliant with Anti-money laundering (AML) Regulatory Requirements, Know Your Client (KYC) techniques . Proficient knowledge of AML Economic Sanctions and Payments including: BESS, SWIFT, RBC Express (Wires & SP&S), GRADS, EDI NETPAY, Commercial Portal Payments & LVTS Systems
  • Review international payments and trades throughout national trade markets, escalating any and all potential sanctions risk to appropriate AML team leaders
  • Promotes an environment of open, two-way communication, fostering group identity, diversity, and teamwork by leading through example
  • Mitigates operational/transactional financial risk through proactive measures, enhanced due diligence (EDD)reporting any suspicious transactions to a designated UTR (Unusual Transaction Reporting) within the Payments Processing & Operations Centre.
  • Improved internal peer knowledge sharing skills by developing comprehensive documentation and job aids outlining standardized operating procedures for various tasks.
  • Optimized core processes to improve business performance and operational agility.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.

Investigations Officer

Royal Bank of Canada
07.2018 - Current
  • Responsible for the investigation and resolution of client and general ledger (GL) adjustments or losses resulting from image capture processing and system errors using GL attestation guidelines
  • Maintained an exemplary clearance rate by effectively prioritizing caseloads based on urgency levels.
  • Investigate root cause of financial adjustments and identifying the appropriate resolving actions under tight deadlines and quick turnaround times
  • Identify and escalate repeated errors to point of negotiation too ensure future risk and negative client experiences are mitigated
  • Ensure monetary items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk maintaining partner relations
  • Initiated risk mitigating techniques of financial discrepancies with North American Banks through correspondence, investigations and complex tracing to reduce or recoup potential financial losses
  • Responsible for the delivery of high quality service to clients and service partners, including high levels of accuracy and adherence to agreed upon service levels and timeframes
  • Ensure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rules
  • Adopt a continuous improvement mindset by proactively identifying and recommending solutions to business unit
  • Facilitated open communication channels between interdepartmental teams and external stakeholders that led to increased collaboration and resolutions on financial investigations.

UNIVERSAL COLLECTIONS OFFICER

Royal Bank of Canada
01.2017 - 07.2018
  • Served as RBC Ambassador to clients seeking to resolve sensitive financial matters at first point of contact by providing practical debt tools, solutions, education and support
  • Managed portfolio of RBC products including mortgages, securities, loans, credit cards and overdrafts
  • Maintained privacy and securities regulations, verified, reviewed and protected client financial information.
  • Improved client payment rates by negotiating and establishing feasible repayment plans.
  • Received inbound and conducted outbound calls for early/late, medium and high risk portfolios
  • Started foreclosure and repossession processes when warranted to recoup financial losses
  • Credit Bureau interpretation and analysis forecasting to identify clients with current and potential early-low/late-high risk exposures
  • Application of RBC policies, procedures and business processes related to risk operations, revenue loss, debt agreements, bankruptcy and insolvency
  • Provide special handling of high-risk files applying critical thinking, sound judgment and caution before issuing formal demand notices, Statements of Affairs, recommending asset seizure
  • Successfully recover losses on delinquent portfolios minimizing financial and reputational risk to RBC, meet or exceed personal monthly revenue targets.

CENTRAL BUSINESS TELLER

Royal Bank of Canada
01.2015 - 07.2017
  • Adhered to the RBC Negotiation Triangle and applied Anti-Money Laundering and Canadian banking regulations to protect best interests of RBC clients and shareholders
  • Delivered exceptional "first class" customer service to RBC clients, partners and shareholders, provided valuable financial advice and successfully built and enhanced client relationships
  • Analyzed and interpreted complex financial data within a dynamic and rapidly changing environment
  • Displayed aptitude in locating and resolving financial discrepancies and exceptions, managing financial reconciliation and posting to the General Ledger
  • Handled cash and payment instruments and complex transactions with accuracy, efficiency and integrity, maintained sales unit cash flow and performed cash and custody operational duties of large volumes of physical cash
  • Maintained cash dispensing machines (TCU) and ATM machines by conducting regular audits and implementing effective cash handling practices.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

CLIENT ADVISOR

Royal Bank of Canada
11.2014 - 01.2015
  • Demonstrated passion for putting RBC clients first by providing, 'the perfect client experience' and offering personalized financial advice and expertise to enhance the business relationship
  • Modeled core values of the RBC Collective Ambition agreement: Client First, Collaboration, Accountability, Diversity, Inclusion and Integrity models
  • Gave courteous, professional support to clients to best understand their needs, resolve their concerns and provide referrals to branch partners where appropriate
  • Contributed to team goals by making key referrals to RBC business partners, Investment Retirement Planners, Financial Planners and Mortgage Specialists

ADMINISTRATIVE ASSISTANT

Global Evangelism Television - Canada
01.2009 - 08.2014
  • Provided comprehensive, high-level administrative support to National Office, trained and supervised new staff, provided ongoing staff support
  • Managed daily donation income, performed detailed bank reconciliation, processed month-end reports, e-commerce and vendor payments
  • Administered database in Donor Direct environment, completed data entry and data analysis, gift processing, resolved processing errors and discrepancies
  • Issued gift acknowledgment letters, tax receipts and other correspondence in large volumes
  • Developed strategies to streamline and improve office procedures.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Created and implemented efficient filing methods and other organizational best-practice methods, policy development and execution, reviewed contracts and service agreements
  • Event planning and promotion, participated in recruitment of new donors and stakeholders.

ASSISTANT MANAGER, HEALTH & BEAUTY DEPARTMENT

Loblaw Companies Ltd.
01.2008 - 01.2011
  • Prepared weekly department orders, performed inventory updates using ELVIS and Texlon software
  • Prepared audit protection reports for presentation to senior management team
  • Conducted Business-to-Business (B2B) contact, followed-up with vendors to obtain overdue receivables generating revenue for the department
  • Trained and supervised employees, prepared weekly work schedules, contributed new ideas
  • Provided excellent customer service, ensured products were available and accessible to customers, maintained safe work environment.

Education

Certificate in Risk Management

York University
Toronto, ON
11.2024

Human Resource Management - Bachelor of Liberal Arts And Professional Studies

York University
10.2023

Skills

  • Risk Analysis
  • Finance
  • Self Motivation
  • Risk Mitigation
  • Data Processing
  • Effective Communication
  • Process Improvements
  • Audit reporting
  • Business Development
  • Problem-solving aptitude
  • Evidence-Based Decision Making
  • Relaying Complex Information
  • Interpersonal Communication

Certification

Lean Six Sigma Yellow Belt Certificate, 2020-01-01

Relevant Skills Experience

  • Several years' experience in cash management, banking and managing financial transactions
  • Accounting, reconciliation of financial information, bookkeeping duties, posting to the General Ledger
  • Accurate data entry in high-volume environments, extensive clerical and administrative experience
  • Worked as supervisor and as part of a team to establish positive relationships with internal and external clients and stakeholder to strengthen business objectives and outcomes
  • Skill in providing information to management needed to impact investment and borrowing decisions
  • Strive to ensure quality standards met through ongoing process monitoring and policy application
  • Strong initiative, organizational and interpersonal skills

Additional Work Experience

  • SALES ASSOCIATE, Target Canada
  • TECH SUPPORT, Rogers Communications Inc.
  • ARCHITECTURAL ASSISTANT, Kongats Architect

Qualification Highlights

  • More than 7 years' working in Administration, Financial Retail and Fundraising
  • Experience managing financial services, financial instruments and custodial cash securities of $500K+
  • Proven ability to balance multiple priorities in a collaborative, performance driven, team environment
  • Excellent communication, organizational and time management skills
  • Advanced computer skills, sound knowledge of Microsoft Office Suite, Donor Direct, Adobe, banking-specific software and DOS-based systems
  • Outstanding client / customer service and support, ease establishing professional relationships
  • Hardworking, loyal, enthusiastic, creative, innovative thinker, exceptional attention to detail

Volunteer Experience

HOSPITALITY COORDINATOR, New Hope Pentecostal Church, 2017 - 2019

  • Lead a team of four in providing hospitality services for weekly meetings, functions and events
  • Product purchasing, working within a budget, preparing monthly expense reports,
  • Culturally diverse menu planning and development, preparation of nutritious meals,
  • Event set-up and take down


SNACK PROGRAM ASSISTANT, Danforth Gardens Public School, 2017-2018 

  • Prepared, portioned and distribute healthy and nutritious snacks to classrooms throughout school
  • Maintain clean and sanitary working environment while adhering to Food Handler guidelines, Work as a Team to ensure programs goals are met


YOUTH LEADER, Ralph Thornton Centre & Community Strokes for Change, 2007-2009

  • Provided leadership to children and youth, conducted educational workshops to promote life skills
  • Supported centre patrons in achieving personal and educational goals
  • Engaged participants in community mural projects to illuminate areas of the City of Toronto with colourful art

Languages

English
Native or Bilingual

Timeline

Wire Sanctions Analyst (Hybrid Role)

Royal Bank of Canada
01.2019 - Current

Investigations Officer

Royal Bank of Canada
07.2018 - Current

UNIVERSAL COLLECTIONS OFFICER

Royal Bank of Canada
01.2017 - 07.2018

CENTRAL BUSINESS TELLER

Royal Bank of Canada
01.2015 - 07.2017

CLIENT ADVISOR

Royal Bank of Canada
11.2014 - 01.2015

ADMINISTRATIVE ASSISTANT

Global Evangelism Television - Canada
01.2009 - 08.2014

ASSISTANT MANAGER, HEALTH & BEAUTY DEPARTMENT

Loblaw Companies Ltd.
01.2008 - 01.2011

Certificate in Risk Management

York University

Human Resource Management - Bachelor of Liberal Arts And Professional Studies

York University

Similar Profiles

CREATE PROFILE
Sheridan Maynard