Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sheri Zacharias

Calgary

Summary

  • Excellent rapport and understanding of people needing rehabilitation
  • Successfully completed rehabilitation following a traumatic injury
  • A quick learner who enjoys the challenge of meeting people with unique needs
  • Self motivated
  • Works well independently or as a team member.
  • Communicates clearly (both written and verbally).
  • Carries out day-day-day duties accurately and efficiently.
  • Efficient time management
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Overview

49
49
years of professional experience

Work History

Administrative Support IV

Alberta Health Services/South Health Campus/MS Clinic
07.2014 - Current
  • Functions as part of a multi-disciplinary team, providing organized and efficient service to the patients and clerical support to the professional staff.
  • Performs duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment, consistently ensuring that protected health information remains private and confidential.
  • Knowledge and Implementation of emergency Response codes
  • Answering, phone calls from patients and other sources and greeting callers enthusiastically.
  • Schedule clinic appointments, providing information to patients and their families.
  • Tracks, follows and initiates appropriate action with patients for cancelled, missed or no show appointments.
  • Chart preparation, transcribing physicians orders and building templates in Millennium.
  • Templating and scheduling for Physicians, fellows, residents and nurses associated with the clinic.
  • Problem-solves to ensure that schedules are current and maximized.
  • Maintaining patient files and ensuring that the established order of records is maintained.
  • Filing, scanning, and faxing documents (medical reports and disability insurance forms).
  • Facilitate communication between nursing and other disciplines, departments and community offices etc.
  • Responds to emails and other correspondence to facilitate communication and enhance business processes.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Secretary I

Alberta Health Services/Community Accessible Rehabilitation
02.2019 - 02.2020
  • Secretary for the Rehabilitation Department; which included Occupational Therapy, Physiotherapy, Speech Language Pathology, Recreational Therapy Psychology, Social Work and Clinical Nutrition.
  • Responsible for payroll, recruitment management and answering calls.
  • Organized outpatient referrals, verifying and validating information.
  • Scheduled therapists in all departments, adjust appointments as necessary and adjust excel waitlists.
  • Process and schedule clients for Inflammatory Arthritis Education sessions.
  • Perform a variety of office duties.

Secretary I

Alberta Health Services/Allied Health Services
01.2015 - 01.2016
  • Managed the reception area for Spiritual Care Services, including support for supervisors and clinical leaders in the Allied Health Services Department.
  • Answer phone and direct calls accordingly.
  • Organize and distribute monthly office and on-call schedules.
  • Manage and allocate inpatient referrals.
  • Record and distribute meeting minutes.
  • Coordinate and schedule interviews for new staff.
  • Schedule clients for the Optimus Fatigue Program.
  • Preform a variety of office duties.

Secretary I

Alberta Health Services/Physiatry Department
01.1990 - 07.2011


  • Administrative assistant for 4 physicians.
  • Clinical reception for 15 clinics physicians, social workers , nurses, residents, and elective students.
  • Clinibase, Sunrise Clinical Manager, Medtech, Millennium, Netcare, Microsoft Word/Excel, Visio, Power Point, Publisher, Outlook, and People Soft
  • Organization and distribution of patient charts for clinics.
  • Management and allocation of outpatient referrals and maintenance of waitlists.
  • Answer, screen and redirect calls accordingly.
  • Communicate effectively with all patients, families, staff and service departments to facilitate interdisciplinary coordination of patient care.
  • Medication management and stocking.
  • Telephone reminders, scheduling/rebooking of appointments, billing faxing, filing and photocopying.
  • Interacted with patients by phone, email or in-person to provide information.

Clerk III

Alberta Health Services/Physical Medicine and Rehabilitation
02.1993 - 02.2010
  • Effectively and proficiently manage the reception area for the Rehabilitation Department which includes; Occupational Therapy, Physiotherapy, Speech Language Pathology, Hydrotherapy and Wound Care, Hand Clinic, Amputee Clinic and the Breast Health Program.
  • Answer, screen and redirect calls to appropriate areas.
  • Organization of outpatient referrals, verify and validate information.
  • Contact patients from waitlists and book appointments with therapists.
  • Schedule and adjust appointments for therapists in all disciplines and adjust waitlist.
  • Preform other office duties.


Education

High School Diploma -

Bishop Grandin High School
Calgary, AB

Rehabilitation

Mount Royal College
Calgary, AB

Skills

  • Clinibase
  • Sunrise Clinical Manager
  • Millennium Scheduler
  • Netcare
  • Outlook
  • Microsoft Word
  • Microsoft Excel

Additional Information

Bravo Award Certificates

Foothills Hospital, Calgary, AB


Recognized for outstanding Program Implementation

Developed/Implemented programs to be utilized with TDS 7000 data entry

Recognition and recall, coordinating client to therapists and WCB indication from main screen


Recognition for Exceptional Service, Quality and Care



Timeline

Secretary I

Alberta Health Services/Community Accessible Rehabilitation
02.2019 - 02.2020

Secretary I

Alberta Health Services/Allied Health Services
01.2015 - 01.2016

Administrative Support IV

Alberta Health Services/South Health Campus/MS Clinic
07.2014 - Current

Clerk III

Alberta Health Services/Physical Medicine and Rehabilitation
02.1993 - 02.2010

Secretary I

Alberta Health Services/Physiatry Department
01.1990 - 07.2011

High School Diploma -

Bishop Grandin High School

Rehabilitation

Mount Royal College

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Sheri Zacharias