Sheri Wheatley
Inglewood
Summary
Results-driven professional with a strong background in customer service and billing processes. Known for exceptional attention to detail and a commitment to reliability, consistently delivering accurate solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative - ASU
LADWP
Los Angeles
05.2025 - Current
- Process billing corrections and adjustments for new meter installs, removals, and exchanges.
- Research and resolve billing irregularities.
- Completes billing instructions from Field Investigators.
- Processes applications and billing corrections for discount programs.
- Processes system and manually generated exceptions (To Dos).
- Supervised Specialized Billing team as Article 33 Supervisor.
- Prepared attendance reports.
- Organized and facilitated monthly team meetings to enhance communication and address team concerns.
- Prepared reports and daily and weekly work assignments.
Customer Service Representative - CSC
LADWP
Los Angeles
01.2017 - 05.2025
- Assisted customers with inquiries regarding utility services and billing issues.
- Executed processing of temporary water and electric service orders, ensuring efficient service delivery.
- Collected deposits and payments and arranged for billing.
- Trained new staff on customer service protocols and best practices.
- Assisted as Article 33 Assistant Supervisor.
- Assisted in multiple projects.
Customer Service Representative - CCC
LADWP
Los Angeles
02.2014 - 01.2017
- Enhanced customer satisfaction by efficiently resolving issues with knowledgeable, friendly service.
- Streamlined customer transactions by guiding through ordering, billing, and technical support.
- Identified service needs through probing questions and accurately input information into electronic systems.
Education
Certificates Achieved - Travel, Basic Electricity
West Los Angeles College
Culver City, CAHigh School Diploma -
Susan Miller Dorsey High SChool
Los Angeles, CASkills
- Effective written and verbal communication
- Problem solving and resolution
- Report preparation
- Billing Corrections
- The ability to analyze and apply sound business principals
- Multitask management and organizational skills
- Knowledge of safety principles
- Punctuality and reliability
- The ability to work with a team and adapt quickly to change
Affiliations
Work Safety Group
Timeline
Customer Service Representative - ASU
LADWP
05.2025 - Current
Customer Service Representative - CSC
LADWP
01.2017 - 05.2025
Customer Service Representative - CCC
LADWP
02.2014 - 01.2017
Certificates Achieved - Travel, Basic Electricity
West Los Angeles College
High School Diploma -
Susan Miller Dorsey High SChool