Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheri Harris

Leduc,AB

Summary

Looking to bring excellent and consistent administrative and customer service experience as a Senior Front Desk Administrator with Newcrest Mining Limited at Red Chris Mine located on the traditional territory of the Tahltan. While making a positive influence through organization and communication with all clients, team members and other business associates of all nationalities.

Overview

8
8
years of professional experience

Work History

Front Desk Administrator

ESS Compass Group Robins Nest Lodge
08.2021 - Current
  • Greet visitors and clients upon arrival, confirmed reservations and identification. Offer assistance, and answer questions to build rapport and retention.
  • Streamline check-in and check-out processes for improved clients experience, improve efficiency and reduced wait times.
  • Inform client of lodges rules and regulations.
  • Introduce clients to lodge amenities with pleasant and helpful demeanor.
  • Enhance clients satisfaction by promptly addressing inquiries and resolving concerns at front desk.
  • Acquire in-depth knowledge of surrounding area to offer clients with information about dining options, entertainment, and shopping activities.
  • Enter and update sensitive clients information during check-ins and room changes.
  • Ensured the security of clients'' personal belongings by managing key card access systems properly.
  • Issue room keys to guests upon check-in and answered questions regarding proper use.
  • Maintain an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Improve office organization by implementing effective filing systems and document management practices.
  • Conduct regular inventory assessments for front desk supplies to avoid shortages.
  • Run daily reports to verify totals and email to proper people.
  • Respond swiftly to room reservation requests and other inquiries made via establishment website, email, or phone.
  • Take reservations via computer for clients, from travel department and management, enter into Innfinity and provide confirmation information.
  • Manage reservations, cancellations, and modifications with accuracy to maintain organized records.
  • Maintain files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answer telephone calls promptly and appropriately handled need.
  • Oversee fast-paced front desk operations and guests' needs at busy facility.
  • Train new team members on the operation of the front desk, and the lodge.
  • Report lodge and room maintenance problems to appropriate personnel for immediate remediation
  • Liaise with housekeeping and maintenance staff to address requests and complaints made by clients.
  • Collaborate with housekeeping staff to ensure room availability and cleanliness for incoming clients.
  • Generate daily reports for cleaning, walkdowns occupancy and auditing.
  • Print walk down sheets, and proceed to do walk down.
  • Contact housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Contribute to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations
  • Communicate effectively with management on daily occurrences or potential issues affecting lodge operations or guest experiences.
  • Cleanup of luggage room and boot room
  • Work with security of any potential dangers.
  • Perform regular room and facility audits to ensure compliance with standards and procedures.
  • Enforced policies and procedures to increase efficiency.

Front Desk Administrator

ESS Compass Group Kemano T2 Project Rio Tinto
06.2019 - 07.2021
  • Greeted visitors and clients upon arrival, confirmed reservations and identification. Offer assistance, and answer questions to build rapport and retention.
  • Streamlined check-in and check-out processes for improved clients experience, improve efficiency and reduced wait times.
  • Informed client of lodges rules and regulations.
  • Introduced clients to the lodge amenities with pleasant and helpful demeanor.
  • Enhanced clients satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Acquired in-depth knowledge of surrounding area to offer clients with information about dining options, entertainment, and shopping activities.
  • Entered and update sensitive clients information during check-ins and room changes.
  • Ensured the security of clients'' personal belongings by managing key card access systems properly.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Improved office organization by implementing effective filing systems and document management practices.
  • Conducted regular inventory assessments for front desk supplies to avoid shortages.
  • Managed commissary functions such as ordering, transactions and invoicing.
  • Ran daily reports to verify totals and email to proper people.
  • Verified timekeeping records and handled any discrepancies with the manager.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed new hire paperwork and documents.
  • Responded swiftly to room reservation requests and other inquiries made via establishment email, or phone.
  • Took reservations via computer for clients, from travel department and management, enter into Orrisa and provide confirmation information.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized records.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered telephone calls promptly and appropriately handled need.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Trained new team members on the operation of the front desk, and the lodge.
  • Reported lodge and room maintenance problems to appropriate personnel for immediate remediation
  • Liaise with housekeeping and maintenance staff to address requests and complaints made by clients.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming clients.
  • Generated daily reports for cleaning, walkdowns occupancy and auditing.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations
  • Communicated effectively with management on daily occurrences or potential issues affecting lodge operations or guest experiences.
  • Performed regular room and facility audits to ensure compliance with standards and procedures.
  • Enforced policies and procedures to increase efficiency.

Front Desk Administator

ESS Compass Group Seasonal Drill Camp
01.2019 - 04.2019

Please see the same descriptions as the other jobs

In addition to

  • All housekeeping and general help (GH) duties .

Customer Service Agent

Canadian Base Outfitters
10.2016 - 01.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
  • Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests.
  • Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Oversaw ticketing, gate and ramp services.

Education

Weather Observer Course

Nav Canada
Cornwall, ON
05.2014

Registered Practical Nurse - Nursing

Confederation College
Thunder Bay On
09.2005

Skills

  • Word Processing
  • Problem-solving skills
  • Customer service focus
  • Listening Skills
  • Guest Relations
  • Reception Area Maintenance
  • Relationship Building
  • MS Office
  • Goal Setting
  • Relationship Development
  • Personable and Approachable
  • Office Management
  • Recordkeeping and File Management
  • Customer Service
  • Customer Service Management

Languages

Timeline

Front Desk Administrator

ESS Compass Group Robins Nest Lodge
08.2021 - Current

Front Desk Administrator

ESS Compass Group Kemano T2 Project Rio Tinto
06.2019 - 07.2021

Front Desk Administator

ESS Compass Group Seasonal Drill Camp
01.2019 - 04.2019

Customer Service Agent

Canadian Base Outfitters
10.2016 - 01.2018

Weather Observer Course

Nav Canada

Registered Practical Nurse - Nursing

Confederation College
Sheri Harris