Sheri Harris

• Greet visitors and clients upon arrival, confirmed reservations and identification. Offer assistance, and answer questions to build rapport and retention.
• Streamline check-in and check-out processes for improved clients experience, improve efficiency and reduced wait times.
• Inform client of lodges rules and regulations.
• Introduce clients to lodge amenities with pleasant and helpful demeanor.
• Enhance clients satisfaction by promptly addressing inquiries and resolving concerns at front desk.
• Acquire in-depth knowledge of surrounding area to offer clients with information about dining options, entertainment, and shopping activities.
• Enter and update sensitive clients information during check-ins and room changes.
• Ensured the security of clients'' personal belongings by managing key card access systems properly.
• Issue room keys to guests upon check-in and answered questions regarding proper use.
• Maintain an organized reception area, creating a welcoming atmosphere for clients and visitors.
• Improve office organization by implementing effective filing systems and document management practices.
• Conduct regular inventory assessments for front desk supplies to avoid shortages.
• Run daily reports to verify totals and email to proper people.
• Respond swiftly to room reservation requests and other inquiries made via establishment website, email, or phone.
• Take reservations via computer for clients, from travel department and management, enter into Innfinity and provide confirmation information.
• Manage reservations, cancellations, and modifications with accuracy to maintain organized records.
• Maintain files and records by implementing effective filing systems that boosted efficiency and organization.
• Answer telephone calls promptly and appropriately handled need.
• Oversee fast-paced front desk operations and guests' needs at busy facility.
• Train new team members on the operation of the front desk, and the lodge.
• Report lodge and room maintenance problems to appropriate personnel for immediate remediation
• Liaise with housekeeping and maintenance staff to address requests and complaints made by clients.
• Collaborate with housekeeping staff to ensure room availability and cleanliness for incoming clients.
• Generate daily reports for cleaning, walkdowns occupancy and auditing.
• Print walk down sheets, and proceed to do walk down.
• Contact housekeeping staff and maintenance department to resolve issues with guest rooms.
• Contribute to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations
• Communicate effectively with management on daily occurrences or potential issues affecting lodge operations or guest experiences.
• Cleanup of luggage room and boot room
• Work with security of any potential dangers.
• Perform regular room and facility audits to ensure compliance with standards and procedures.
• Enforced policies and procedures to increase efficiency.
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• Greeted visitors and clients upon arrival, confirmed reservations and identification. Offer assistance, and answer questions to build rapport and retention.
• Streamlined check-in and check-out processes for improved clients experience, improve efficiency and reduced wait times.
• Informed client of lodges rules and regulations.
• Introduced clients to the lodge amenities with pleasant and helpful demeanor.
• Enhanced clients satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
• Acquired in-depth knowledge of surrounding area to offer clients with information about dining options, entertainment, and shopping activities.
• Entered and update sensitive clients information during check-ins and room changes.
• Ensured the security of clients'' personal belongings by managing key card access systems properly.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
• Improved office organization by implementing effective filing systems and document management practices.
• Conducted regular inventory assessments for front desk supplies to avoid shortages.
• Managed commissary functions such as ordering, transactions and invoicing.
• Ran daily reports to verify totals and email to proper people.
• Verified timekeeping records and handled any discrepancies with the manager.
• Updated employee files with new details such as changes in address or salary levels.
• Processed new hire paperwork and documents.
• Responded swiftly to room reservation requests and other inquiries made via establishment email, or phone.
• Took reservations via computer for clients, from travel department and management, enter into Orrisa and provide confirmation information.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized records.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered telephone calls promptly and appropriately handled need.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Trained new team members on the operation of the front desk, and the lodge.
• Reported lodge and room maintenance problems to appropriate personnel for immediate remediation
• Liaise with housekeeping and maintenance staff to address requests and complaints made by clients.
• Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming clients.
• Generated daily reports for cleaning, walkdowns occupancy and auditing.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations
• Communicated effectively with management on daily occurrences or potential issues affecting lodge operations or guest experiences.
• Performed regular room and facility audits to ensure compliance with standards and procedures.
• Enforced policies and procedures to increase efficiency.

Please see the same descriptions as the other jobs

In addition to

• All housekeeping and general help (GH) duties .

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
• Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests.
• Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Tagged baggage and routed to appropriate location for loading and screening.
• Prepared detailed passenger manifests and other reports to meet organizational needs.
• Oversaw ticketing, gate and ramp services.