Looking to bring excellent and consistent administrative and customer service experience as a Senior Front Desk Administrator with Newcrest Mining Limited at Red Chris Mine located on the traditional territory of the Tahltan. While making a positive influence through organization and communication with all clients, team members and other business associates of all nationalities.
Overview
8
8
years of professional experience
Work History
Front Desk Administrator
ESS Compass Group Robins Nest Lodge
08.2021 - Current
Greet visitors and clients upon arrival, confirmed reservations and identification. Offer assistance, and answer questions to build rapport and retention.
Streamline check-in and check-out processes for improved clients experience, improve efficiency and reduced wait times.
Inform client of lodges rules and regulations.
Introduce clients to lodge amenities with pleasant and helpful demeanor.
Enhance clients satisfaction by promptly addressing inquiries and resolving concerns at front desk.
Acquire in-depth knowledge of surrounding area to offer clients with information about dining options, entertainment, and shopping activities.
Enter and update sensitive clients information during check-ins and room changes.
Ensured the security of clients'' personal belongings by managing key card access systems properly.
Issue room keys to guests upon check-in and answered questions regarding proper use.
Maintain an organized reception area, creating a welcoming atmosphere for clients and visitors.
Improve office organization by implementing effective filing systems and document management practices.
Conduct regular inventory assessments for front desk supplies to avoid shortages.
Run daily reports to verify totals and email to proper people.
Respond swiftly to room reservation requests and other inquiries made via establishment website, email, or phone.
Take reservations via computer for clients, from travel department and management, enter into Innfinity and provide confirmation information.
Manage reservations, cancellations, and modifications with accuracy to maintain organized records.
Maintain files and records by implementing effective filing systems that boosted efficiency and organization.
Answer telephone calls promptly and appropriately handled need.
Oversee fast-paced front desk operations and guests' needs at busy facility.
Train new team members on the operation of the front desk, and the lodge.
Report lodge and room maintenance problems to appropriate personnel for immediate remediation
Liaise with housekeeping and maintenance staff to address requests and complaints made by clients.
Collaborate with housekeeping staff to ensure room availability and cleanliness for incoming clients.
Generate daily reports for cleaning, walkdowns occupancy and auditing.
Print walk down sheets, and proceed to do walk down.
Contact housekeeping staff and maintenance department to resolve issues with guest rooms.
Contribute to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations
Communicate effectively with management on daily occurrences or potential issues affecting lodge operations or guest experiences.
Cleanup of luggage room and boot room
Work with security of any potential dangers.
Perform regular room and facility audits to ensure compliance with standards and procedures.
Enforced policies and procedures to increase efficiency.
Front Desk Administrator
ESS Compass Group Kemano T2 Project Rio Tinto
06.2019 - 07.2021
Greeted visitors and clients upon arrival, confirmed reservations and identification. Offer assistance, and answer questions to build rapport and retention.
Streamlined check-in and check-out processes for improved clients experience, improve efficiency and reduced wait times.
Informed client of lodges rules and regulations.
Introduced clients to the lodge amenities with pleasant and helpful demeanor.
Enhanced clients satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Acquired in-depth knowledge of surrounding area to offer clients with information about dining options, entertainment, and shopping activities.
Entered and update sensitive clients information during check-ins and room changes.
Ensured the security of clients'' personal belongings by managing key card access systems properly.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
Improved office organization by implementing effective filing systems and document management practices.
Conducted regular inventory assessments for front desk supplies to avoid shortages.
Managed commissary functions such as ordering, transactions and invoicing.
Ran daily reports to verify totals and email to proper people.
Verified timekeeping records and handled any discrepancies with the manager.
Updated employee files with new details such as changes in address or salary levels.
Processed new hire paperwork and documents.
Responded swiftly to room reservation requests and other inquiries made via establishment email, or phone.
Took reservations via computer for clients, from travel department and management, enter into Orrisa and provide confirmation information.
Managed reservations, cancellations, and modifications with accuracy to maintain organized records.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered telephone calls promptly and appropriately handled need.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Trained new team members on the operation of the front desk, and the lodge.
Reported lodge and room maintenance problems to appropriate personnel for immediate remediation
Liaise with housekeeping and maintenance staff to address requests and complaints made by clients.
Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming clients.
Generated daily reports for cleaning, walkdowns occupancy and auditing.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations
Communicated effectively with management on daily occurrences or potential issues affecting lodge operations or guest experiences.
Performed regular room and facility audits to ensure compliance with standards and procedures.
Enforced policies and procedures to increase efficiency.
Front Desk Administator
ESS Compass Group Seasonal Drill Camp
01.2019 - 04.2019
Please see the same descriptions as the other jobs
In addition to
All housekeeping and general help (GH) duties .
Customer Service Agent
Canadian Base Outfitters
10.2016 - 01.2018
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests.
Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Tagged baggage and routed to appropriate location for loading and screening.
Prepared detailed passenger manifests and other reports to meet organizational needs.
Oversaw ticketing, gate and ramp services.
Education
Weather Observer Course
Nav Canada
Cornwall, ON
05.2014
Registered Practical Nurse - Nursing
Confederation College
Thunder Bay On
09.2005
Skills
Word Processing
Problem-solving skills
Customer service focus
Listening Skills
Guest Relations
Reception Area Maintenance
Relationship Building
MS Office
Goal Setting
Relationship Development
Personable and Approachable
Office Management
Recordkeeping and File Management
Customer Service
Customer Service Management
Languages
Timeline
Front Desk Administrator
ESS Compass Group Robins Nest Lodge
08.2021 - Current
Front Desk Administrator
ESS Compass Group Kemano T2 Project Rio Tinto
06.2019 - 07.2021
Front Desk Administator
ESS Compass Group Seasonal Drill Camp
01.2019 - 04.2019
Customer Service Agent
Canadian Base Outfitters
10.2016 - 01.2018
Weather Observer Course
Nav Canada
Registered Practical Nurse - Nursing
Confederation College
Similar Profiles
Roslyn LawrieRoslyn Lawrie
Site Manager at Compass Group / ESS Area CSite Manager at Compass Group / ESS Area C