Sheri Douglas

• Assisted customers in vehicle selection and auction processes, enhancing client satisfaction.
• Coordinated service schedules and repair orders, optimizing workflow efficiency.
• Provided detailed product knowledge to clients, facilitating informed purchasing decisions.
• Managed customer inquiries and concerns, ensuring timely resolution and follow-up.
• Collaborated with cross-functional teams to streamline service operations and improve communication.
• Monitored inventory levels and coordinated parts procurement for seamless service delivery.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Managed timely and effective replacement of damaged or missing products.

• Coordinated dispatch operations to optimize response times and improve service efficiency.
• Managed communication between drivers and customers to ensure accurate information flow.
• Utilized GPS tracking systems to monitor vehicle locations and adjust routes as needed.
• Assisted in training new dispatch staff on operational procedures and software usage.
• Maintained detailed records of dispatched calls to support compliance and reporting needs.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.

Check in units that were consigned for the sale.

Data entry.

Accurate labeling of each unit as it entered the yard.

Check units out of the yard after the sale, update system/data entry.

• Coordinated dispatch operations to optimize vehicle allocation and response times.
• Supervised team performance to ensure compliance with safety protocols and company policies.
• Implemented process improvements to enhance efficiency in towing and float services.
• Trained new staff on operational procedures and use of dispatch software systems.
• Monitored real-time traffic conditions to adjust routes for timely service delivery.
• Developed strategies for managing high-volume call periods effectively without service delays.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
• Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
• Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Scheduled deliveries and pickups according to customer needs.
• Monitored and tracked dispatch communication systems.
• Monitored vehicle locations to coordinate timely arrivals.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Scheduled and organized delivery routes.
• Answered phone calls and responded to customer emails.
• Received new orders, prepared documentation, and assigned personnel.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Provided customers with information on products and services.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 15 fleet vehicles.