Sheri Bertsch
Medicine Hat,AB
Summary
Compassionate individual with experience in a variety of healthcare settings. Previous work demonstrated significant impact through effective team collaboration, problem-solving skills, and commitment to patient health and wellness.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Clinical Assistant
Saskatchewan Health Authority
Saskatoon, Saskatchewan
01.2011 - Current
- Coordinated patient appointments and managed medical records efficiently.
- Supported the implementation of infection control protocols in clinical settings.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Trained new staff on operational procedures and best practices in the clinic.
- Managed inventory of medical supplies and ensured timely restocking as needed.
- Answered phones and responded to inquiries from patients or family members.
- Assisted patients with basic care and provided excellent service.
- Provided education to patients on health topics and preventive care measures.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Preparation of patient charts
Unit Clerk
Saskatchewan Health Authority
Saskatoon
02.2010 - 01.2011
- Managed patient records and ensured accurate data entry in electronic records
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Handled patient inquiries and provided information regarding services offered by the facility.
- Facilitated efficient workflow through effective management of clerical tasks and prioritization.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Maintained confidentiality of all patient information.
- Assisted in the preparation of patient charts and medical records.
Customer Service Representative
Affinity Credit Union
Saskatoon, SK
04.2009 - 01.2010
- Assisted members with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on credit union services and products for informed decisions.
- Handled cash transactions while ensuring compliance with security protocols.
- Utilized CRM software to track member interactions and follow-ups effectively.
Education
Medical Office Assistant
McKay Tech
Saskatoon, SK 09.1997 - 06.1998
Skills
- Customer relationship management
- Data entry accuracy
- Workflow optimization
- Effective communication
- Problem solving
- Team collaboration
- Staff training
- Confidentiality maintenance
- Clinical support
- Medical terminology
- Telephone etiquette
- Training new staff
- Attention to detail
- Time management
Certification
- CPR/First Aid
- Infection Prevention & Control
- Privacy Training Foundations
- Trauma Awareness
References
Jamie Serviss - Cardiac Short Stay Manager
306-655-6689
Timeline
Clinical Assistant
Saskatchewan Health Authority
01.2011 - Current
Unit Clerk
Saskatchewan Health Authority
02.2010 - 01.2011
Customer Service Representative
Affinity Credit Union
04.2009 - 01.2010
Medical Office Assistant
McKay Tech
09.1997 - 06.1998