Sheri-Ann Holinaty
Calgary,AB
Summary
Very motivated Treatment Coordinator with 9 years plus track record of providing dental patients with clear and concise treatment plans.
***My SKILLSET is strong and adaptable to any work environment***
As a TC my goal is to understand and motivate existing and new; which means making the experience an intentional and positive one. This type of passion can cross over to any industry.
Overview
28
28
years of professional experience
Work History
Hygiene Coordinator
East Village Dental
11.2023 - Current
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Daily audited patient records to ensure efficiency of appointments.
- Maintained Care Call Hygiene patients for future annual visits and for restorative visits.
Public Relations Manager
Macleod Trail Dental
08.2023 - 10.2023
- Developed key and valued relationships with customers.
- Developed innovative marketing and PR strategies.
Treatment Coordinator
Group Calgary Orthodontics
03.2022 - 08.2023
- Organized all treatment and placement activities.
- Increased overall revenue of dental office by achieving production goals set forth by corporate office.
- Laid out potential payment plans for patients.
- Creating a positive work atmosphere.
- Intentional customer service.
- Understanding patients and what motivates them.
- Reviewed X-rays to help patients determine best treatments.
- Included family members and support system in patient treatment planning.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Performed in advisory resource capacity by providing patient and family care expertise.
Treatment Coorindinator
Shine Orthodontics
03.2016 - 02.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Surface Land Analyst
Shell Company (Canada)
01.2005 - 01.2010
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Surface Land Analyst
Consultant
01.2004 - 12.2004
- Answered customer questions and provided information about findings.
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
Junior Surface Land Analyst
AltaGas Ltd.
01.2001 - 12.2003
- Answered customer questions and provided information about findings.
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
- Visited site locations.
- Examined client records to inform on possible plans.
- Researched land and provided permits.
Office Manager
Canada Southern Petroleum Ltd.
01.1996 - 12.2001
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
TC Intensive Course - Treatment Coordination
Peniche & Associates
Phoenix, AZ04.2018
Certificate Program - Oil And Gas Surface Land
Mount Royal College
Calgary, AB12.2009
Certificate Program - Dental Administration
KDM Health Careers
Calgary, AB12.2002
Skills
- X-Ray Interpretation Skills
- Intra Oral photos
- Itero Digital scanning
- Verbal and Written Communication
- Reminder Calls
- Dental Knowledge
- Treatment Determination
- Case Management
- Quality Assurance
- Customer Service
- Phone Inquiries
- Process Improvement
- Treatment Documentation
- Time Management
- Strategic Networking
- Critical Thinking Skills
- Administrative Support
- High-Volume Environments
- Patient Care and Monitoring
- Attention to Detail
- Professional Relationships
- Project Management
- Forms and Spreadsheet Creation
Timeline
Hygiene Coordinator
East Village Dental
11.2023 - Current
Public Relations Manager
Macleod Trail Dental
08.2023 - 10.2023
Treatment Coordinator
Group Calgary Orthodontics
03.2022 - 08.2023
Treatment Coorindinator
Shine Orthodontics
03.2016 - 02.2022
Surface Land Analyst
Shell Company (Canada)
01.2005 - 01.2010
Surface Land Analyst
Consultant
01.2004 - 12.2004
Junior Surface Land Analyst
AltaGas Ltd.
01.2001 - 12.2003
Office Manager
Canada Southern Petroleum Ltd.
01.1996 - 12.2001
TC Intensive Course - Treatment Coordination
Peniche & Associates
Certificate Program - Oil And Gas Surface Land
Mount Royal College
Certificate Program - Dental Administration
KDM Health Careers
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