Sherese Hill
Merced
Summary
Dynamic professional with extensive experience as a Transit Bus Operator at Fax, excelling in vehicle safety inspections and conflict resolution. Proven track record in enhancing passenger satisfaction and operational efficiency. Skilled in payroll management and strategic leadership, fostering team development and compliance in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Transit Bus Operator & Customer Service
Fax
01.2018 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Handle incident reports for accidents and violations, fostering a safer transit environment.
Customer Service & Certified Trainer
Internal Revenue Service, IRS
03.2008 - 12.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed customer service duties, making verified outbound calls to prevent PII disclosures.
- Reviewed and processed tax returns, refunds, and transcripts order efficiently.
- Processed taxpayers data using IRS commands codes, ensuring accuracy and compliance.
- Lead quality review, improving accuracy and compliance.
- Managed team performances and operations as a detailed lead.
Site Coordinator
Fresno Unified School
01.2005 - 01.2009
- Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
- Managed payroll and employee scheduling for school program.
- Oversaw daily attendance tracking and coordinated audits to ensure compliance.
- Supervised and supported staff members, ensuring smooth operations.
- Substituted for absent teachers and administrators as needed.
Education
No Degree -
Fresno City College
Fresno, CAHigh School Diploma -
Mclane High School
Fresno, CA12-2001
Skills
- Proficient vehicle operation
- Incident documentation
- Proficient in defensive driving techniques
- Vehicle safety inspection
- Wheelchair safety protocols
- Proficient in route optimization
- Effective adherence to timelines
- Payroll Management
- Command Codes
- Event Planning
- Incident documentation
- Class B vehicle operation
- Passenger Endorsement
- Typing
- Skilled in resolving conflicts
- Data Analysis
- Risk Management
- Process Improvement
- Retention program management
- Quality Review
- Event Planning
- Strategic leadership
Timeline
Transit Bus Operator & Customer Service
Fax
01.2018 - Current
Customer Service & Certified Trainer
Internal Revenue Service, IRS
03.2008 - 12.2019
Site Coordinator
Fresno Unified School
01.2005 - 01.2009
No Degree -
Fresno City College
High School Diploma -
Mclane High School
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