SHERENE McLEAN
Mississauga,ON
Summary
Dynamic E-Commerce Operations Supervisor with proven leadership at Hudson Bay Company, excelling in team management and productivity enhancement. Skilled in inventory control and safety procedures, I drive operational excellence and foster a positive work environment, ensuring 100% customer satisfaction through effective coaching and performance evaluation.
Overview
15
15
years of professional experience
Work History
E-Commerce Operations Supervisor
Hudson Bay Company
Etobicoke/Scarborough, Canada
11.2023 - 06.2025
- Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Owns and oversee the warehouse function including receiving, issuing, shipping, transportation, cycle counting, and inventory control and reporting
- Assists Supervisor in interviewing, hiring, training associates, evaluating performance, rewarding and coaching subordinates
- Managing a team of 8-10; hiring; conducting performance reviews; training/coaching; delegating responsibilities
- Managing daily operations of end to end fulfilment process of receiving, put-away, picking and packing, shipping and returns handling
- Manage Daily Report such as SOS Report, Demanding planner and EOS Report
- Scheduling the temps depending on the forecast
- Help implement coaching reports base on productivity
- Help coordinate packing and Perfect pick area
- Ensure Document Insert, Opex and Incline Line, and South Wall are functional
- Ensure all associates are packing up to productive standard
E-Commerce Operations Coordinator
Hudson’s Bay Company
Scarborough, Canada
02.2014 - 01.2023
- Functional knowledge of receiving, put-away, picking, packing, shipping and inventory control.
- Manage and oversee the productivity of the Picking associates to ensure that merchandise is processed in a timely manner according to planned units per hour.
- Constantly provide direction and communication to all associates on standard Picking procedures, health and safety policies and productivity goals.
- Report directly to the Operations Manager and Supervise up to 70 or more employees on a consistent basis.
- Update hours in Time Track and sign off on vacations.
- Train new employees and associates and monitor key performances and behaviour.
- Promote a positive atmosphere and go above and beyond to guarantee each customer product 100% satisfaction.
- Responsible for Fulltime AM/WKD Associates and Arrow Associates Attendance and also for called-In for the Fulltime associates and report absence for Arrow Staff call in.
Operations Associate/Elevated Coordinator
Hudson’s Bay Company
10.2013 - 02.2014
Warehouse Worker
Staff Plus - Hudson’s Bay Company
10.2012 - 10.2013
Warehouse Manager
Standen House
01.2010 - 10.2012
Education
Accounting and Payroll Diploma - Bookkeeping 1 &2, Simply Accounting 1 & 2, ACCPAC, Payroll Compliance Legislation, Payroll Fundamentals 1 & 2, Database Management
CDI College of Business, Technology and Health Care
Scarborough, On10.1996
Skills
- Understanding of safety precautions and procedures
- Excellent understanding of computer operations
- Leadership
- Team management
- Team development
- Recruiting
- Hiring
- Assigning duties
- Experience in a unionized atmosphere
References
Available upon request
Timeline
E-Commerce Operations Supervisor
Hudson Bay Company
11.2023 - 06.2025
E-Commerce Operations Coordinator
Hudson’s Bay Company
02.2014 - 01.2023
Operations Associate/Elevated Coordinator
Hudson’s Bay Company
10.2013 - 02.2014
Warehouse Worker
Staff Plus - Hudson’s Bay Company
10.2012 - 10.2013
Warehouse Manager
Standen House
01.2010 - 10.2012
Accounting and Payroll Diploma - Bookkeeping 1 &2, Simply Accounting 1 & 2, ACCPAC, Payroll Compliance Legislation, Payroll Fundamentals 1 & 2, Database Management
CDI College of Business, Technology and Health Care
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