Shereine Mushizi

Work History

Customer Service Representative

LCBO Store 0035

12.2020 - 01.2021

Promoted available products and services to customers during service, account management, and order calls.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.

Laundry attendant

Les Buanderies Dextraze

05.2018 - 08.2018

Collected soiled linens and clothing and pretreated stains.
Examined dried clothes to identify stains, tears and issues.
Operated machines correctly by following machine instructions and safety regulations.

Kitchen Staff

Sir Apollo Kaggwa Nakasero Primary School

08.2017 - 12.2017

Serving meals to students, Selling snacks at the school cafeteria Prepping meals Cleaning compounds and classrooms
Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, and fruit crisps.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Sanitized dining ware and kitchen equipment according to health code standards.
Maintained clean, trash-free workspaces to maximize productivity and safety.

Interpreter

The New Canadian Centre

08.2022 - Current

Provide oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Translate website content from other languages to English.
Maintain message content, tone, and emotion as closely as possible.
Interpret conversations between foreign language-speaking clients and others.
Utilize active listening skills and cultural sensitivity to convey accurate interpretations.
Use knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Interpret spoken and written languages other than English and vice versa.
Review, edited and proofread translated documents for accuracy.
Interpret remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Interpret conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Prepar for interpreting tasks by researching and gathering information about tasks beforehand.
Provide cultural input to speakers to help parties who do not speak similar languages communicate with and understand one another.

Human Resources Assistant

Plan A Peterborough

01.2023 - 04.2023

Filed paperwork, sorted, and delivered mail and maintained office organization.
Checked references for potential candidates.
Answered and redirected incoming phone calls for office.
Screened applicant resumes and coordinated both phone and in-person interviews.
Participated in recruitment and selection process for new hires.
Tracked various statistics and kept detailed records to support human resources department.
Maintained HR policies and procedures.
Participated in new hire orientation and verified completion of appropriate paperwork, recording information on human resources database.
Aided staff with employee motivation and rewards system

Store Student

Ontario Parks

09.2022 - 12.2022

Performed inventory control, such as counting, and stocking merchandise.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Wrapped, labeled, sorted, and boxed gift cards, vehicle permits and other store merchandise
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used in-store system to locate inventory and place special orders for customers.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Processed returns and handled exchanges quickly to provide positive online store experiences.

Retail Sales Merchandiser

SAS Retail Services, Sobeys and Freshco

01.2021 - 04.2022

Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Arranged consistent shelves, bins, and racks in all locations by following established planograms.
Tracked production and quality control systems to proactively identify deficiencies.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Noted unsafe components inside packages and discussed concerns with supervisors.
Interacted with guests in friendly and knowledgeable way.
Developed relationships with key store personnel to support proper product placement and visibility.
Labeled products, rotated stock and fronted merchandise for appealing display.
Followed orders precisely for correct items, sizes and quantities.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Greeted customers and directed to requested products.
Kept work areas neat, clean and free from debris.

Meat Associate

Walmart Store

01.2019 - 08.2020

Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Prepared and packaged meat products by cutting and grinding meat to meet store standards.
Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
Restocked products based on available inventories and customer demands.
Maintained excellent levels of food safety by frequently checking product dates and temperatures.
Used proper sanitation and food safety techniques to prevent food contamination and illness.
Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
Completed inventory counts, and removed expired items from supply.
Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
Kept kitchen, counter and dining areas cleaned and sanitized.
Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.

Volunteer

Bishop's university

08.2018 - 12.2019

At the sports clinic at, Lennoxville, Sherbrooke
Assisted with special events and programs.
Represented organization positively and professionally while providing community with much-needed services.
Maintained clean, neat, and operational facilities to serve program needs.
Guided troubled individuals to tools and resources necessary for healing.

Cleaner

Camp Arowhon

06.2021 - 08.2022

Used time management and efficient cleaning methods to meet deadlines.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Used vacuum to clean carpeted areas in offices, lobbies and corridors.
Supervised supplies in inventory and submitted reorder requests.
Responded immediately to calls from personnel to clean up spills and wet floors.
Organized and used industrial cleaning products following strict safety procedures.
Performed regular maintenance and repairs on various cleaning tools and equipment.
Confirmed all cleaning tools and equipment were stored properly after use.
Emptied trashcans and transported waste to collection areas.
Provided assistance to other staff members with cleaning of difficult areas.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Inspected building for potential safety hazards, reporting identified concerns to supervisor.

English Language Tutor

Self-employed

01.2018 - 04.2018

Designed engaging instructional materials and activities.
Monitored student progress and provided feedback and support.
Assigned sight words and extended vocabulary using phonetic instruction.
Mentored and coached students with focus on developing independence and self-confidence.
Demonstrated pronunciation and taught regional language differences.
Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Administered standardized tests to assess student strengths and weaknesses.
Built opportunities for real-world language use and learning outside classroom or formal learning environment.
Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Motivated students with accurate feedback and positive reinforcement.

Interpreter Volunteer

Various Organizations

03.2013 - 03.2018

Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Developed strategies to perform accurate and consistent translations.
Assisted foreign language-speaking clients with inquiries.
Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
Interpreted spoken and written languages other than English and vice versa.
Maintained message content, tone, and emotion as closely as possible.
Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Summary

Overview

Work History

Customer Service Representative

Laundry attendant

Kitchen Staff

Interpreter

Human Resources Assistant

Store Student

Retail Sales Merchandiser

Meat Associate

Volunteer

Cleaner

English Language Tutor

Interpreter Volunteer

Education

BBA - HR

Attestation Of College Studies - Social Sciences

Advanced Level Diploma - Arts Education

High School Diploma -

Skills

Timeline

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