Shereen Fekrat

• Managed client accounts, delivering personalized banking solutions tailored to individual needs.
• Trained junior bankers on customer service protocols and operational best practices.
• Promptly resolved customer inquiries and issues, ensuring high levels of satisfaction.
• Developed targeted marketing strategies to effectively promote banking products and services.
• Developed and maintained relationships with customers to ensure customer satisfaction.
• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
• Completed daily cash balancing and operated ATMs.
• Resolved customer complaints regarding banking products or services in a timely manner.
• Built positive and productive customer connections to drive consistent sales.
• Processed customer transactions efficiently and accurately.
• Assisted clients with account inquiries and service requests.
• Managed cash drawer and balanced transactions at day's end.
• Mentored junior tellers on best practices and procedures.
• Promoted bank products to enhance customer engagement.
• Resolved customer issues promptly to ensure satisfaction.
• Collaborated with team members to improve service delivery.
• Provided support to customers with inquiries regarding their accounts.
• Balanced bank's vault of daily cash for withdrawals and deposits.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Developed strong relationships with customers by providing exceptional customer service.
• Welcomed customers and offered pleasant service during entire transaction.
• Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
• Kept teller window areas clean, organized, and fully stocked.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Verified identity information provided by customers during account openings or transactions requiring identification verification.
• Managed multiple tasks simultaneously while meeting deadlines efficiently.
• Balanced cash drawer daily and ensured accuracy of all transactions.
• Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
• Resolved problems or discrepancies concerning customers' accounts.
• Counted every piece of currency carefully when accepting or dispensing cash.
• Interacted with prospects through email, telephone, and onsite visits to qualify leads and secure new business.
• Answered customers' questions about products, prices, and availability.
• Sustained revenue by bringing in new customers, and continuously connecting with established accounts. Accomplished multiple tasks in a fast-paced environment.
  Satisfied customers through efficient payment processing and delivery coordination.
  Opened, updated, and closed accounts for customers.
• Met customer needs with knowledgeable and fast service.

• Monitored accounts payable and accounts receivable.
• Verified insurance reimbursement accurately reflected the medical services performed.
• This was done by referencing service codes for diagnostic testing and treatment, and comparing them to insurance reports.

Treasury Supervisor.

• Monitored international currency rates and executed exchange transactions after business agreements.
• I sought the most competitive rate for our bank in order to maximize profits.
• Contacted international banks to inquire about investment opportunities for Banque Bemo Saudi Fransi funds.
• Supervised existing investment contracts, and negotiated for term renewal or liquidation of investment assets.
• Negotiated finance contracts for automobiles with bank consumers.
• Monitored existing finance contracts and ensured consumer account funds were sufficient for minimum payments.
• Helped consumers with existing BBSF accounts to set up automatic deductions for monthly payments.
• I collected payment from clients who did not have automatic account withdrawal.
• Handled incoming and outgoing transfers of funds to and from BBSF accounts.
• Sab Swift Rajhi: Retail and Corporate Operations: Check Processing, Account Management, Retail Lending.
• Customer Service, Communication, and Time Management.