Motivated and compassionate individual with firsthand experience overcoming addiction, seeking to apply my personal recovery journey and professional skills in a Span Peer role. Eager to support individuals in their recovery by offering empathetic guidance, helping them access vital resources, and promoting hope and empowerment. Committed to fostering positive relationships, connecting clients to necessary healthcare, housing, and support services.
Delivered personalized services to customers, addressing their individual needs and concerns while maintaining a professional and supportive demeanour.
Developed strong communication and interpersonal skills by helping clients resolve issues related to accounts, products, and services.
Managed a high volume of client interactions, ensuring that all communications were handled respectfully and efficiently.
Provided high quality customer service in a fast paced retail environment
Developed strong communication and problem solving skills by effectively handling customers complaints and complex situations
Built trust with regular customers, creating a welcoming and supportive environment where they felt comfortable discussing their concerns
Assisted customers with sensitive issues, including prescription inquiries, health care services, and available community resources, always ensuring privacy and confidentiality.