Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern
Sheree Barrett

Sheree Barrett

London,ON

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for client and customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research, time management and communication skills. A solid history of success in elevating customer satisfaction through excellent customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Care Coordinator

ParaMed Home Health Care
02.2022 - 11.2022
  • Asked clients probing, open-ended and closed-ended questions to ascertain their needs and address them accordingly which led to the client being efficiently connected to the relevant department
  • Completed wellness checks on client according to organization standards and policy which resulted in client safety and well-being being accessed.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients by managing over 50 per day emails incoming from staff
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes through efficiently handling calls from patients approximately over 100 per day

Customer Care Specialist

Bill Gosling Outsourcing
03.2021 - 05.2022
  • Assisted customers with accurate information about their account which resulted in them being satisfied regarding making informed decisions
  • Provided practical solutions and support by guiding customer through the process of successfully applying for an account and troubleshooting tips which improved their overall experience the company
  • Handled over 100 and 30 emails per day to ensuring that company expectations and customers satisfaction goals are achieved

Telephone Interviewer

KGS Research
02.2020 - 05.2020
  • Interviewed callers about various topics for research purposes for market research
  • Documented callers verbatim response in the survey which yielded accurate data for researchers to interpret
  • Completed 3 surveys per hour thus meeting company requirements and target standards.

Education

Bachelor of Nursing (Partial Completion) -

University of New Brunswick | Humber College
Toronto, ON

General Arts and Science Diploma -

Humber College
Toronto, ON
06.2010

Skills

  • Progress Monitoring
  • Multidisciplinary Team Collaboration
  • Excell
  • Outlook
  • Time Management
  • Communication
  • Active Listening
  • Medical Terminology

Certification


  • Standard First Aide and CPR, 10/2021 - 2023, Canadian Red Cross, London, ON
  • Customer Service Diploma, 11/2023, Allison Empower Yourself



Timeline

Care Coordinator

ParaMed Home Health Care
02.2022 - 11.2022

Customer Care Specialist

Bill Gosling Outsourcing
03.2021 - 05.2022

Telephone Interviewer

KGS Research
02.2020 - 05.2020

Bachelor of Nursing (Partial Completion) -

University of New Brunswick | Humber College

General Arts and Science Diploma -

Humber College

Similar Profiles

CREATE PROFILE
Sheree Barrett