SHERECIA HENRY
Toronto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
CLIENT SCHEDULING COORDINATOR
Bayshore Health Care
07.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
PAYMENTS AND RELIEF SPECIALIST
Wippy Pay
05.2022 - 04.2024
- Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
- Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
- Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
- Tracing and locating debtors to make payment arrangements
- Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary
- Preparing reports related to collection work.
EXECUTIVE ADMINISTRATOR
Financial Debt Recovery Ltd
08.2020 - 05.2022
- Supporting the Executive Vice President and CEO with daily administrative duties and completion of a broad variety of administrative tasks
- Communicating with the general staff on the EVP and coordinating logistics with high-level meeting both internally and externally
- Coordinating meetings and strategic activities with the sales and marketing, project team, IT and Administration team
- Searching for bid sites for new business and qualifying RFP’s/RFI’s and NPP’s
- Drafting reports, statement, and settlement letters; preparing and coordinating oral and written communication with clients
- Scheduling and conducting pre-screenings and interviews
- Acting as the point of contact between the executives and internal or external colleagues
- Organizing meetings and booking meeting rooms
- Handling correspondence directed to managers
- Making travel arrangements and detailed travel itineraries
- Assist with Invoicing, Accounts Receivable and Accounts Payable as needed.
QUALITY CONTROL SUPERVISOR/ CASE INVESTIGATOR
Agility One Outsourcing
05.2021 - 04.2022
- Performing case management and on-shift supervising of 30 - 45 agents
- Conducting staff audits, performance reviews, coaching and training sessions
- Assisting in recruitment and training of new agents
- Calling cases of COVID-19, communicating in a professional and empathetic manner
- Creating a care plan for cases of COVID-19 and follow the process and recommended scripts to inform cases about the importance of self-isolation
- Collecting and recording of patient data in the Salesforce Case Investigator tool, including use of Twilio when communicating via phone and providing contacts with information about quarantine procedures
DEBT RECOVERY AGENT
Financial Debt Recovery LTD
03.2020 - 08.2020
- Conduct 200+ inbound and outbound calls and customer service inquires
- Negotiate payment terms and methods
- Update customer information
- Accurately record all details of communications and activities within the system
- Monitor and investigate accounts to locate pertinent information to aid collection.
Education
Bachelor Of Science - MANAGEMENT STUDIES, Marketing
NORTHERN CARIBBEAN UNIVERSITY
Jamaica, WI2020
Business
BISHOP GIBSON HIGH SCHOOL FOR GIRLS
2015
Skills
- Analytical and Decision-making skills
- Leadership and Interpersonal skills
- Oral and Written Skills
- Problem-solving skills
- Organization and Time-management
- Data Entry (Sage, Salesforce, Procura, CUBS)
- Customer service focus
- Intermediate Computer Skills
- Microsoft Office Suite
- Conflict Resolution
- Negotiation
- Communication
- Customer Relationship Management
- Data Collection
Languages
English
Full Professional
Timeline
CLIENT SCHEDULING COORDINATOR
Bayshore Health Care
07.2024 - Current
PAYMENTS AND RELIEF SPECIALIST
Wippy Pay
05.2022 - 04.2024
QUALITY CONTROL SUPERVISOR/ CASE INVESTIGATOR
Agility One Outsourcing
05.2021 - 04.2022
EXECUTIVE ADMINISTRATOR
Financial Debt Recovery Ltd
08.2020 - 05.2022
DEBT RECOVERY AGENT
Financial Debt Recovery LTD
03.2020 - 08.2020
Bachelor Of Science - MANAGEMENT STUDIES, Marketing
NORTHERN CARIBBEAN UNIVERSITY
Business
BISHOP GIBSON HIGH SCHOOL FOR GIRLS
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