SHEREBANU JARIWALA
Bedford
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully strive to excellence. Hard-working women, I do best in my capacity and capabilities to achieve set goals. Always ready to learn and grow!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ambulatory Care - Volunteer
Nova Scotia Health Authority
06.2024 - Current
- Used strong interpersonal communication skills to convey information to others.
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
Marketing Representative
Wizeprep
05.2024 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created customized marketing materials to increase product awareness.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Conducted market research to identify new opportunities and target markets.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Created and managed social media campaigns to increase brand engagement.
- Optimized email campaigns to increase open and click-through rates.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Vice President - Volunteer
Saint Mary's University - Science Society
04.2024 - Current
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- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with executive members to stay informed about volunteer opportunities and events.
- Gathered, organized and input information into digital database.
Advanced Medical First Responder - Volunteer
St.John Ambulance
11.2023 - Current
- Collaborated with medical staff on developing protocols for different types of emergencies
- Conducted assessments of patient's condition and provided medical aid as needed
- Maintained accurate records of patient treatments, medications administered and any changes in condition while on duty
- Responded quickly to emergency calls, assessed the situation, determined the appropriate course of action and administered treatment at the scene
- Demonstrated strong communication skills by effectively communicating with family members, healthcare professionals and other first responders during medical emergencies
- Assessed hazardous materials incidents using specialized protective gear before determining a safe approach for treating victims
- Managed multiple simultaneous tasks under pressure while remaining calm in high stress situations
- Implemented strategies to reduce response times by utilizing alternative routes when necessary
- Utilized advanced medical equipment such as EKG monitors and defibrillators, suction devices, oxygen delivery systems and stretchers
- Assisted in providing basic life support to patients including CPR, defibrillation and airway management
- Adhered to all hospital policies regarding patient confidentiality
- Provided pre-hospital care and transport to emergency rooms for critically ill or injured patients
- Treated patients in both emergency and non-emergency settings
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues
- Responded to 911 calls and provided emergency medical care
- Responded quickly and efficiently in high-pressure situations
- Utilized strong interpersonal skills to build relationships with patients, family members and medical personnel
- Comforted and reassured patients
- Administered first aid treatment and life support care to sick and injured persons in prehospital settings
- Provided basic first aid measures such as splinting fractures or applying bandages when necessary
Student Researcher - Volunteer
GalPal
09.2023 - Current
- Successfully conducted extensive research and data analysis to identify trends and patterns
- Utilized variety of research methods including surveys, interviews, focus groups and experiments to collect data from diverse populations
- Participated in brainstorming sessions with team members to generate ideas for new projects or initiatives
- Presented complex findings at pitch competition events in engaging manner
- Read literature related to research area of expertise to remain current in knowledge
Project Coordinator
Index Infotech
02.2024 - 09.2024
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Responded to requests for information on materials to inquiring parties.
- Kept corporate and client information confidential, adhering to data safety measures.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Photocopied, distributed and emailed documents to project managers.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Maintained database and spreadsheets with accurate inventory and status.
Biology Society President - Volunteer
Saint Mary's Student Association
09.2022 - 04.2024
- Fostered a culture of collaboration among executive members through regular meetings and open dialogue sessions
- Led the development of policies and procedures designed to improve operational efficiency and effectiveness
- Managed budgeting and financial planning processes to maximize resources and minimize costs
- Resolved conflicts between board members in a timely manner while maintaining positive working relationships
- Created an effective communication strategy to ensure members were informed of upcoming activities and initiatives
- Oversaw planning and execution of meetings, events and fundraisers
- Organized and approved promotional campaigns
- Worked closely with staff to ensure they had the support they needed to achieve desired outcomes
- Recruited new board members based on their skillsets, experience, and commitment to the cause
- Created and maintained detailed records of volunteer activities, including hours worked, tasks performed, and accomplishments achieved
- Cultivated strong relationships with volunteers to maintain high morale and commitment levels
- Provided guidance, mentorship, and motivation to volunteers throughout their involvement in the organization's programs
- Represented the organization and its members to the campus community
- Attended conferences to meet people, exchange views and information and develop working relationships
Client Relations Specialis
Index Infotech
05.2023 - 01.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Logged call information and solutions provided into internal database.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Developed and implemented standards for staff to provide consistent service to customers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Made customers aware of current and new programs and services.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Performed Marketing Duties
- Performed Administrative duties
- Overlooking clients and supporting them
- Prepared social media posts and videos with eye for viral content strategies.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Developed campaigns to increase public awareness of company and engage customers.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Part-time Cashier
Walmart
06.2020 - 12.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Handled customer complaints and inquiries in a courteous and efficient manner
- Utilized problem solving skills to effectively handle difficult situations
- Assisted with training and mentoring new team members
- Delivered exceptional customer service at all points of contact
- Enforced store safety and cleanliness standards, reducing hazards
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records
- Monitored self-checkout stations to assist customers and resolve register problems
- Verified that customers are of legal age to purchase restricted items
Vice President of Research - Volunteer
SeaCycle-Enactus
09.2022 - 09.2023
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Formulated and executed strategic initiatives to improve product offerings.
- Represented organization at industry conferences and events.
- Initiated strategy to drive company growth and increase market share and profitability.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Compiled documents, conducted research and verified information.
- Helped with large survey research projects and provided research support for data processing operations.
- Worked independently to research and solve technical issues.
- Performed research on structures and materials.
- Communicated outcomes and results of research to sponsors.
- Interpreted research findings and summarized data into reports.
- Communicated with project managers to illustrate research projects needs.
- Conducted presentations on research findings for clients or at research meetings.
- Conducted individual research projects to actively contribute to institution's research work.
- Assisted social media team on influencer research.
- Supported executives by conducting research, reporting and documentation.
Teaching Assistant Volunteer - Inorganic Chemistry
Saint Mary's University
09.2022 - 12.2022
- Adapted evaluation criteria as needed depending on the type of assignment or task being assessed
- Encouraged students to strive for excellence by providing constructive feedback on their work product
- Implemented strategies to ensure accuracy in marking processes
- Adhered to school policies and procedures when conducting assessments
- Provided feedback and guidance to improve student performance
- Maintained accurate records of all marked assessments, including grades and comments
- Ensured that all deadlines were met in relation to marking tasks
Volunteer
Northwood Care
08.2018 - 08.2022
- Planned and delivered numerous activities and special events for different events
- Adhered to organization procedures and instructions to maintain safety
- Coordinated and managed events and projects for residents
- Participated in meetings to discuss new activities for elder residents
- Oversaw special activities and monitored elder residents during activities
- Provided support and companionship to other volunteers in need of assistance
- Managed Cafe for elderly residents have understanding of running a cash register
- Grew ability to work independently while completing assigned tasks without direct supervision
- Observed rules and safety regulations of organization while carrying out assigned tasks
- Developed strong communication skills while providing customer service to visitors at volunteer center
- Utilized problem-solving and organizational skills to manage multiple tasks simultaneously
- Organized and assisted with events, activities and programs to drive outreach initiatives
- Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors
- Improved problem-solving aptitude by troubleshooting issues encountered during volunteer activities
Optical Sales Associate
MK Opticals
07.2020 - 03.2021
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Volunteer - Youth Leadership
Bedford Hammonds Plains Community Centre
06.2019 - 09.2020
- Transported and escorted program participants to and from activities and on field trips
- Drove engagement and outreach with special events focused on bringing in new users
- Trained staff members on conducting events and following safety procedures
- Designed enjoyable and innovative customized training programs based upon fitness goals
- Factored-in abilities, needs and interests of participants in development of events and programs
- Planned and conducted community activities such as, car wash and BBQ
- Ordered and maintained all recreational equipment
- Enhanced activity strategies to help users of different ability
- Developed and implemented youth leadership programs to foster positive team-building skills
- Developed strong leadership skills by managing a team of 10 members
- Showed leadership by organizing group games and activities for children
- Exhibited patience while teaching new skills to children of varying ages
- Maintained a safe environment by monitoring the behavior of all participants
- Utilized creative approaches to keep children engaged during activities
- Established strong relationships with both staff members and campers alike
- Used problem-solving strategies to quickly address conflicts among campers
- Enforced safety regulations while supervising outdoor activities
- Demonstrated excellent communication abilities when working with parents, staff, and campers
- Created innovative lesson plans that incorporated fun learning experiences
- Organized paperwork such as sign-in sheets, attendance records
- Enforced rules and regulations of recreational facilities to maintain discipline and ensured safety
- Administered first aid according to prescribed procedures and notified emergency medical personnel when necessary
Education
Bachelor of Science - Psychology
Saint Mary's University
Halifax, NS11.2024
Skills
- Relationship building
- Fundraising
- Public speaking
- Team collaboration
- Written and verbal communication
- Computer literate
- Cash handling and management
- Goal-oriented
- Positive and friendly
- Strong interpersonal skills
- Quick learner
- Skilled problem solver
- Planning and Organization
- Active listening skills
- Academic Writing
- Project Management
- Quantitative Research
- Critical Thinking
- Interview Techniques
- Qualitative Research
- Problem Solving
- Time Management
- Adaptability
- Team Collaboration
- Public Speaking
- Quick Learner Traits
- Active Listening
- Decision Making
- Conflict Resolution
- Risk Assessment
- MS Office Suite
- Microsoft Office Suite
- Interpersonal Skills
- Leadership skills
- Flexible and Adaptable
- Multitasking Abilities
- Positive attitude and enthusiasm
- Training and development
- Organizational skills
- First aid knowledge
- Foreign language proficiency
- Work Ethic and Integrity
- Ability to work under pressure
- Shotokan Karate Yellow Belt
- Recordkeeping
- Team leadership
- Data confidentiality
- Project oversight
- Operations support
- Photography and videography
- Client relations strength
- Organized and efficient
- Clear communication
- Positive attitude
- Multitasking and organization
- Administrative support
- Customer service
- Teamwork and collaboration
- Professional appearance
- Answering phones
- Decision-making
- Documentation and reporting
- Time management
- Deadline adherence
- Marketing and promotion
- Flexible schedule
- Telephone and email etiquette
- Social media management
- Event setup
- Computer skills
- Community outreach
- Can speak Conversational Spanish, German & French
Accomplishments
- Bloodborne Pathogens Certification Course - NHCPS
- Basic Life Support Certification Course - NHCPS
- CPR, AED and First Aid (Infant, Child and Adult) Certification Course - NHCPS
- Advanced Cardiac Life Support Certification Course - NHCPS
- Paediatric Advanced Life Support Certification Course - NHCPS
- Advanced Medical First Responder 1 - St. John Ambulance
- Shotokan Karate Yellow Belt
Certification
- Bloodborne Pathogens Certification Course - NHCPS
- Basic Life Support Certification Course - NHCPS
- CPR, AED and First Aid (Infant, Child and Adult) Certification Course - NHCPS
- Advanced Cardiac Life Support Certification Course - NHCPS
- Paediatric Advanced Life Support Certification Course - NHCPS
- Advanced Medical First Responder 1 - St. John Ambulance
- Shotokan Karate Yellow Belt
Languages
English
Full Professional
French
Professional Working
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Ambulatory Care - Volunteer
Nova Scotia Health Authority
06.2024 - Current
Marketing Representative
Wizeprep
05.2024 - Current
Vice President - Volunteer
Saint Mary's University - Science Society
04.2024 - Current
Project Coordinator
Index Infotech
02.2024 - 09.2024
Advanced Medical First Responder - Volunteer
St.John Ambulance
11.2023 - Current
Student Researcher - Volunteer
GalPal
09.2023 - Current
Client Relations Specialis
Index Infotech
05.2023 - 01.2024
Vice President of Research - Volunteer
SeaCycle-Enactus
09.2022 - 09.2023
Biology Society President - Volunteer
Saint Mary's Student Association
09.2022 - 04.2024
Teaching Assistant Volunteer - Inorganic Chemistry
Saint Mary's University
09.2022 - 12.2022
Optical Sales Associate
MK Opticals
07.2020 - 03.2021
Part-time Cashier
Walmart
06.2020 - 12.2023
Volunteer - Youth Leadership
Bedford Hammonds Plains Community Centre
06.2019 - 09.2020
Volunteer
Northwood Care
08.2018 - 08.2022
- Bloodborne Pathogens Certification Course - NHCPS
- Basic Life Support Certification Course - NHCPS
- CPR, AED and First Aid (Infant, Child and Adult) Certification Course - NHCPS
- Advanced Cardiac Life Support Certification Course - NHCPS
- Paediatric Advanced Life Support Certification Course - NHCPS
- Advanced Medical First Responder 1 - St. John Ambulance
- Shotokan Karate Yellow Belt
Bachelor of Science - Psychology
Saint Mary's University
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