Summary
Overview
Work History
Education
Skills
Timeline
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Sheran Subendran

Scarborough,ON

Summary

Customer-focused professional with experience in service, sales, and technical support. Skilled in problem-solving, troubleshooting, and handling high-volume environments. Strong communicator with a track record of improving efficiency, driving sales, and training teams to enhance performance.

Overview

6
6
years of professional experience

Work History

Hood/Service Technician

Jiffy Lube
06.2023 - 02.2025
  • Greeted customers and answered questions about oil changes and other services.
  • Checked fluids, tires, brakes, and other systems as part of an all around inspection.
  • Worked alone or in team-based systems to complete up to 40-90 oil changes each day.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety and increase in store sales.

Customer Service Representative

Optima Communications
09.2022 - 05.2023
  • Handled 30–40 inbound calls daily, assisting customers in setting up and managing home utilities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided clear and professional support in a fast-paced, high-volume call environment.
  • Guided customers through service activations, troubleshooting, and plan selections.

Sales Advisor

H&M
11.2021 - 01.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Set and achieved company defined sales goals.
  • Helped 30-50+ customers per shift to complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Crew Trainer

McDonald's
03.2019 - 11.2021
  • Trained other employees in customer service, food safety, and performance requirements.


  • Followed food safety procedures outlined in company policies and health and sanitation regulations.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • August 2019 Employee of the month

Education

On Break - Biotechnology

Centennial College
Toronto

Skills

  • Tire balancing
  • Vehicle inspection
  • Oil changes
  • Tire rotation
  • Account updating
  • Time management
  • Sales and upselling
  • Point-of-sale system
  • Foodservice
  • Complaint resolution
  • CRM & Software Proficiency
  • Digital Fluency

Timeline

Hood/Service Technician

Jiffy Lube
06.2023 - 02.2025

Customer Service Representative

Optima Communications
09.2022 - 05.2023

Sales Advisor

H&M
11.2021 - 01.2022

Crew Trainer

McDonald's
03.2019 - 11.2021

On Break - Biotechnology

Centennial College

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Sheran Subendran