SHERALYN MATUGUINA
128/CROFT ST VICTORIA ,BC
Summary
Influential Broker with outstanding negotiation and communication talents. Adept at developing effective marketing plans to promote properties and drive sales. Assists sellers in locating residential properties to meet needs and supports completion of all necessary paperwork.
Overview
26
26
years of professional experience
Work History
Computer Maintenance Technologist III
Office of the Solicitor General
11.2008 - Current
- Supervise, manage and coordinates activities of Computer and Network Users Support staffs
- Assist in solving non-routine software, hardware and procedure problems using computer and manuals
- Handles all Microsoft Office 365 account for all employees
- Administer Network workstations utilizing TCP/IP and Windows System
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
- Perform ongoing performance, tuning, hardware upgrades, and resource optimization of servers as required
- Troubleshoot networks, systems and application to identify and correct malfunctions and other operational difficulties
- Plan and implement network security, applying cryptography to network applications
- Manage all computer activities related to operations including hardware and software troubleshooting and installation
- Oversees all software installations to workstations
- Talk with Computer and Network Users Support staffs, computer users, supervisors and managers to determine requirements for new or modified software and hardware
- Provides 2nd tier support to team members
- Technical areas supported will include but not limited to desktop applications and connectivity, remote access and mobile computing and all related aspects of technical infrastructure
- Test software and hardware to evaluate ease of use and whether product will aid user in performing work
- Write software and hardware evaluation and recommendation for management review.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Proprietor / Licensed Real Estate Broker
RKSM Realty
07.2015 - Current
- Solicit potential clients to buy, sell and rent properties nationwide
- Advice clients on prices, mortgages, market conditions and other related information regarding real estate business
- Supervise real estate agents for any real estate transactions
Customer Service Representative
Sitel Philippines
07.2008 - 12.2008
- Provide good customer service from clients across United Kingdom for Virgin Media’s Telecommunications Services like Home Phone Services, Mobile Service, Cable TV and Broadband Services.
Winback Sales Representative
Acquire Asia Pacific
12.2007 - 04.2008
- Call clients across Australia for DODO Australia’s Telecommunications Services like Home Phone Services, Mobile Service, Dial-Up Services and Broadband Services
- Handle Winback Accounts (Customer who already cancelled their accounts with DODO) and Retention Accounts (Customer who wishes to cancel their accounts or has already churned their services to another provider)
Customer Service Representative
Advanced Contact Solutions, Inc
04.2006 - 07.2007
- Outbound Sales
- Call clients in the United States for Online Advertising
- Verizon’s Superpages.Com
- Handles different pioneering accounts for Outbound Sales in the US such as Bellsouth’s TelCo products and DSL Services; AT&T’s TelCo Services like Long Distance, Voice Mails, DSL Services and local phone lines
- Handles outbound sales for United Kingdom market called Orange a broadband internet service provider.
Treasury Staff
Bingo Bonanza Corporation
11.2005 - 03.2006
- Handles all financial matters of the branch from cash collections, paying out of prizes up to consolidation of daily reports
- Make daily, weekly and monthly report regarding all finances of the branch and passed it to the central office.
Call Center Agent
SVI Connect
06.2005 - 08.2005
- For Outbound Sales
- Call clients across the United States on 3 different Campaigns (Shopping Essentials – a shopping discount program; Passport to Fun – entertainment discount service and Premier Health Plus – outright health discount service)
IT Site Support
STRADCOM Corporation
10.2000 - 10.2004
- (LTO-IT Project)
- Partake in the Project Nationwide Implementation of the Land Transportation Office Computerization System
- Performs network maintenance and ensures that all network connections are running smoothly such as switches, servers, etc
- Provide assistance to Land Transportation Office employees in using the LTO-IT system
- Handles 6 offices under my supervision, coordinate all problems encountered on site and ensure that all systems are running smoothly
- Performs system installation/update, troubleshooting and maintenance of workstations and server.
Proofreader / Data Encoder
Tardecilla, Verdolaga
04.2000 - 10.2000
- Ensure that all data encoded were error free and with correct grammar
- Report all errors encountered.
Computer Operator
Office of the Solicitor General
08.1997 - 02.1999
- Provide assistance to OSG personnel on the use of the new automated system
- Partake in all Project Implementation
- Coordinate all problems encountered and ensure that the system runs smoothly.
Computer Programmer/Analyst
Manila Bay Tugs and Barges Inc
05.1997 - 08.1997
- Make small programs for the company’s everyday use such as inventory system, time management system and records keeping system
- Provide assistance to the company personnel on the use of the new automated system
- Responsible for system installation/update, troubleshooting and maintenance of workstations
- Coordinate all problems encountered and ensure that the system runs smoothly.
Education
Real Estate Broker -
Professional Regulation Commission Licensed Real Estate Broker
Manila, Philippines2015
Caregiver National Certificate II -
Technical Education And Skills Development Authority (TESDA)
Makati, Philippines2007
Bachelor - Computer Science
Technological University of The Philippines
Manila, Philippines04.1997
Jose Abad Santos High School
Manila, Philippines03.1993
Amado V. Hernandez Elementary School
Manila, Philippines1989
Skills
- Title Searches
- Client Guidance
- Market Research
- Financing Options
Timeline
Proprietor / Licensed Real Estate Broker
RKSM Realty
07.2015 - Current
Computer Maintenance Technologist III
Office of the Solicitor General
11.2008 - Current
Customer Service Representative
Sitel Philippines
07.2008 - 12.2008
Winback Sales Representative
Acquire Asia Pacific
12.2007 - 04.2008
Customer Service Representative
Advanced Contact Solutions, Inc
04.2006 - 07.2007
Treasury Staff
Bingo Bonanza Corporation
11.2005 - 03.2006
Call Center Agent
SVI Connect
06.2005 - 08.2005
IT Site Support
STRADCOM Corporation
10.2000 - 10.2004
Proofreader / Data Encoder
Tardecilla, Verdolaga
04.2000 - 10.2000
Computer Operator
Office of the Solicitor General
08.1997 - 02.1999
Computer Programmer/Analyst
Manila Bay Tugs and Barges Inc
05.1997 - 08.1997
Real Estate Broker -
Professional Regulation Commission Licensed Real Estate Broker
Caregiver National Certificate II -
Technical Education And Skills Development Authority (TESDA)
Bachelor - Computer Science
Technological University of The Philippines
Jose Abad Santos High School
Amado V. Hernandez Elementary School
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