Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Sherab Zangmo

Sherab Zangmo

Vancouver,BC

Summary

Dedicated and experienced individual with a passion for providing exceptional customer service with a proven track record of delivering high-quality service in fast-paced environments. I am seeking a challenging role where I can utilize my skills and experience to contribute to the success of the organization.

Dedicated and customer-focused individual with 6 years of experience in providing exceptional service in various industries. Proficient in delivering personalized assistance to meet the unique needs of each customer. Skilled in communication, problem-solving, and conflict resolution, proven to handle challenging situations tactfully and professionally. Committed to delivering high-quality service and creating positive experiences for customers. A reliable team player with a strong work ethic and a passion for exceeding customer expectations.

Overview

8
8
years of professional experience

Work History

Production Worker

Fresh Prep
03.2024 - Current
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Resolved issues quickly to maintain productivity goals.

Housekeeper

Best Western Plus Hotel
06.2024 - 09.2024
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Assistant Supervisor

Zhiwaling Hotel
01.2019 - 12.2023
  • Assisted in managing daily operations of the service department, including scheduling, inventory management, and customer relations.
  • Oversaw a team of service workers, providing guidance, support, and training as needed.
  • Conducted performance evaluations and provided feedback to employees to foster professional development and improve productivity.
  • Implemented strategies to increase efficiency and streamline processes, resulting in improved customer satisfaction and higher sales.
  • Managed records and documentation for payroll, inventory control and workflow.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Service Worker

Amankora
03.2017 - 12.2018
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Completed monthly assessments and updated documentation.
  • Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
  • Improved customer satisfaction by providing timely and accurate services in a professional manner.
  • Promoted a safe and clean work environment through diligent adherence to health and safety regulations.

Education

12th Grade -

Lhuentse Higher Secondary School

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work well under pressure
  • Ability to work in fast-paced environments
  • Proficient in Microsoft Office
  • Proficient in CRM software
  • Attention to detail
  • Team player
  • Positive attitude
  • Inventory management
  • Safety compliance
  • Equipment maintenance

Personal Information

Passport Number: G159542

Languages

English
Full Professional

Timeline

Housekeeper

Best Western Plus Hotel
06.2024 - 09.2024

Production Worker

Fresh Prep
03.2024 - Current

Assistant Supervisor

Zhiwaling Hotel
01.2019 - 12.2023

Service Worker

Amankora
03.2017 - 12.2018

12th Grade -

Lhuentse Higher Secondary School

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Sherab Zangmo