Overview
Work History
Education
Skills
Timeline
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Shepard Collins

Abbotsford,BC

Overview

9
9
years of professional experience

Work History

Client Services

BC Municipal Safety Association
01.2023 - Current
  • Coordinated occupational health and safety training for municipalities across BC, showcasing excellent client and team communication.
  • Enhanced efficiency by introducing virtual exams for online training courses, resulting in reduced processing times and increased accessibility for clients and instructors.
  • Ensured timely completion of administrative and project tasks in support of organization goals for multiple departments.
  • Moderated virtual training sessions, effectively resolving technical issues for instructors and participants.
  • Collaborated as a part of an ongoing committee to strategically establish and execute LEAN principles in the training department, leading to improved efficiency and elevated client service.

Webstore Associate

Elements Outfitters
10.2020 - 12.2022
  • Managed inventory and stock transfers for seven stores, ensuring product availability to meet customer demand.
  • Utilized analytical and logistical skills to dispatch orders to stores based on inventory quantity and shipping times.
  • Monitored fulfillment times and minimizing order discrepancies through implementation of an order coding and tracking system.
  • Resolved customer concerns through phone and email, providing sales support and product knowledge.

Technical Writer Co-Op

The Affordable Housing Societies
09.2021 - 12.2021
  • Lead development of an updated policies and procedures manual to create standardized operations organization wide.
  • Conducted interviews with staff and management to refine policies to best align with industry best practices.
  • Ensured strict compliance with the Residential Tenancy Act and the BC Residential Tenancy Board policies.
  • Applied creative elements to enhance the manual's visual appeal and format to improve user experience.

Barista

Starbucks
06.2015 - 09.2020
  • Promoted positive interactions with customers to enhance their experience.
  • Maintained a fast pace while ensuring high levels of accuracy to optimize service efficiency.
  • Consistently met and exceeded all cleaning and sanitization standards to ensure all health and safety standards were maintained.
  • Provided positive reinforcement and respectful coaching during training of new team members.

Education

Bachelor of Arts - Political Science

Simon Fraser University
Burnaby, BC
10.2022

Skills

    Proficient in Excel, PowerPoint, Word, Acrobat, and Zoom

    Project Management
    Strong Communication and Collaboration
    Adaptability
    Time Management and Organization

    Problem Solving
    Exceptional Attention to Detail

    Analytical Thinking

Timeline

Client Services

BC Municipal Safety Association
01.2023 - Current

Technical Writer Co-Op

The Affordable Housing Societies
09.2021 - 12.2021

Webstore Associate

Elements Outfitters
10.2020 - 12.2022

Barista

Starbucks
06.2015 - 09.2020

Bachelor of Arts - Political Science

Simon Fraser University

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Shepard Collins