Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sheona Thomson

Moncton,NB

Summary

Dedicated administrative professional with over 2 years of experience supporting HR functions, compliance, and customer service. Skilled in managing HR systems, ensuring data accuracy, and providing comprehensive administrative support. Exceptional organizational, communication, and time management skills. Adept at multitasking, problem-solving, and maintaining confidentiality. Seeking an HR role to leverage my support experience and contribute to effective HR operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

OSL
Charlottetown
07.2023 - Current
  • Prioritize client satisfaction by engaging purposefully to identify optimal solutions and consistently go the extra mile to ensure client needs are met
  • Assist customers, explain product features, and process transactions
  • Actively engaged with customers through effective communication channels, including in-person interactions, phone calls, and emails, to follow up on inquiries and provide personalized recommendations
  • Participated in ongoing training sessions and workshops to enhance product knowledge, sales techniques, and customer service skills
  • Processed transactions accurately and efficiently using point-of-sale (POS) systems, while adhering to company policies and procedures regarding payment processing and inventory management.

Compliance Manager

Walmart Supercentre
Charlottetown, PEI
09.2022 - 06.2023
  • Implemented legal compliance program with internal control
  • Assisted HR team with administrative tasks, including scheduling, documentation, and communication.
  • Maintained and updated the Human Resources Information System (HRIS) to ensure data accuracy.
  • Investigated incidents of non-compliance and implemented corrective actions to prevent recurrence, maintaining a culture of integrity and ethical behavior
  • Conducted risk assessments and gap analyses to identify areas of non-compliance and develop strategies for improvement
  • Understanding and adherence to regulatory guidelines and compliance standards
  • Maintained accurate records and documentation related to compliance activities, ensuring accessibility and transparency for audit purposes.
  • Supported employee onboarding and offboarding processes.
  • Handled employee inquiries and provided information regarding policies and procedures.
  • Assisted in organizing employee engagement events and initiatives.

Customer Experience Department Manager

Walmart Supercentre
Charlottetown
01.2021 - 08.2022
  • Managed staff and implemented merchandising strategies
  • Possess a keen eye for detail, coupled with strong critical thinking skills, to make informed decisions and identify overlooked aspects
  • Conducted training programs to enhance frontline staff skills and improve interactions
  • Utilized customer journey mapping to enhance satisfaction at key touchpoints
  • Led and mentored a high-performing team to deliver exceptional service
  • Handled customer service, including inquiries and complaints.

Administrative Assistant

TCS
Kerala, India
06.2018 - 08.2019
  • Provide administrative support to the HR Team in daily tasks, business initiatives, events, travel, and annual human resource cycles.
  • Manage employee lifecycle within the HR system, ensuring data integrity and becoming a subject matter expert.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinate various programs for employee recognition, rewards, wellness, and engagement initiatives.
  • Maintain confidentiality of sensitive information and demonstrate professional maturity in all HR functions.

Education

DIPLOMA COURSE IN HUMAN RESOURCE MANAGEMENT
Online

International Hospitality Management: Business -

Holland College Culinary Institute of Canada
Charlottetown, PE

Bachelor's degree: Commerce (Accounting) -

Mahatma Gandhi University
Kerala, India

Skills

  • Administrative Support
  • Data Management
  • Analytical and Problem Solving Skill
  • Confidentiality and Professional Maturity
  • Communication and Interpersonal Skill
  • Microsoft Office suit
  • Adaptability and Flexibility
  • Quick and continuous learner
  • Conflict Resolution
  • Multitasking abilities
  • Efficient Time Management
  • Goal planning
  • Team player and problem solving
  • Digital literacy and data processing
  • Detail-oriented with a focus on accuracy

Certification

  • Compliance Management Enterprise
  • Risk Management for Professionals
  • Food Safety
  • CPR/ First Aid
  • Workplace Hazardous Materials Information System (WHMIS)

References

Reference Upon Request

Timeline

Sales Associate

OSL
07.2023 - Current

Compliance Manager

Walmart Supercentre
09.2022 - 06.2023

Customer Experience Department Manager

Walmart Supercentre
01.2021 - 08.2022

Administrative Assistant

TCS
06.2018 - 08.2019

DIPLOMA COURSE IN HUMAN RESOURCE MANAGEMENT

International Hospitality Management: Business -

Holland College Culinary Institute of Canada

Bachelor's degree: Commerce (Accounting) -

Mahatma Gandhi University

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Sheona Thomson