Shennel Edwards
Toronto,ON
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences. Dedicated and eager to help young people reach full potential through positive and effective support. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
17
17
years of professional experience
Work History
Developmental Support Facilitator
Montage Support Services
01.2022 - Current
- Research community services available for clients
- Advocating for the needs of individuals supported
- Analyzing clients’ relevant skills, strengths, limitations and needs
- Assessing the effectiveness of treatment programs by collaborating with the DOC to maximise their progress in self care
- Providing crisis intervention when necessary
- Respecting the rights of the client, including the right to privacy, the right to refuse care, and the right to confidentiality
- Maintaining a safe working environment and providing quality patient care by adhering to policies, procedures, and standards of care
- Identifying and participating in performance improvement programs
- Providing direct feedback to the Director of Care about the overall progress of the client
Department Manager, manager , Teachers’ Assistant
McDonald’s Canada, Mount Pleasant Daycare
01.2012 - 01.2023
- Promoted five times through the ranks; from frontline staff to crew trainer, team leader, manager and presently department manager
- Work in high volume, high pressure environment to productively manage a top rated food chain which is a number one company for hiring youth
- Supervise and manage a team of diverse staff
- Provide effective interviewing, training and assessments to frontline staff and other department managers as per company’s standards
- Efficiently responsibly and objectively investigate, assess and resolve customers’ complaints and provide reports in order to maintain customer satisfaction and upkeep company’s guidelines
- Served as interim store
Student Teacher
Children’s Ministry Leader
03.2019 - Current
- Facilitated discussions and activities to promote student collaboration and engagement.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and implemented different learning activities to meet needs of different types of learners.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
Tutor
Private and Community
09.2008 - 11.2018
- Issued reports updating students, parents and teachers on student progress.
- Mentored and coached students with focus on developing independence and self-confidence.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Created personalized lesson plans to meet needs of diverse learners.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Motivated students with accurate feedback and positive reinforcement.
Youth Worker
Yorkdale Alternative High School
01.2012 - 01.2017
- Kept accurate and up to date records of participant information
- Communicated extensively and eloquently with students
- Planned, executed and reviewed lessons, educational and recreational activities
- Productively worked with colleagues to ensure maximum efficiency
- Updated parents and supervisors on the progress of children
Child and Youth Worker
Field, Maple Leaf Public School
01.2009 - 01.2015
- Worked with a number of at-risk youth to assist with societal reintegration after prolonged institutionalization.
- Developed and implemented strategies to reduce and prevent family conflict.
- Developed and implemented programs to support children's mental health and well-being.
- Provided key emotional support to special needs youth.
- Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
Camp Counsellor
09.2006 - 01.2011
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Worked with children of varying age, interest, skill, and developmental levels.
Student Teacher
Falstaff Child Care Center
09.2009 - 12.2015
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Fostered student curiosity and interest through creative hands-on activities.
- Cultivated positive relationships with administration, teaching staff, and students.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Education
Child and Youth Care Practitioner -
Ryerson University
Diploma - Early Childhood
Seneca College
Nonviolent Crisis Intervention Training -
Crisis Prevention Intervention
09.2022
First Aid CPR - undefined
John’s Ambulance
Leadership Advancement Training Certifications Hu-A - undefined
Kam Enterprise Inc
2020
Certificate -
Health And Safety Representative
01.2014
Skills
● Exceptionally dedicated
● Committed to high quality data collection, entry and reporting
● Works well in a team
● Interviews, trains, presents to and evaluates others
● Independent, dynamic, creative, organized and innovative
● Responsible in financial expenditure
● Highly organized with great prioritization and time management skills
● Effective written and oral communicator
● Self-motivated, effective problem solving
● Adept in conflict resolution, mediation and advocacy
● Evaluates needs, develops and implements plans to accomplish identified goal
● Manages and supports staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals
● 10 years in management of Health and Safety requirements
Timeline
Developmental Support Facilitator
Montage Support Services
01.2022 - Current
Student Teacher
Children’s Ministry Leader
03.2019 - Current
Department Manager, manager , Teachers’ Assistant
McDonald’s Canada, Mount Pleasant Daycare
01.2012 - 01.2023
Youth Worker
Yorkdale Alternative High School
01.2012 - 01.2017
Student Teacher
Falstaff Child Care Center
09.2009 - 12.2015
Child and Youth Worker
Field, Maple Leaf Public School
01.2009 - 01.2015
Tutor
Private and Community
09.2008 - 11.2018
Camp Counsellor
09.2006 - 01.2011
Child and Youth Care Practitioner -
Ryerson University
Diploma - Early Childhood
Seneca College
Nonviolent Crisis Intervention Training -
Crisis Prevention Intervention
First Aid CPR - undefined
John’s Ambulance
Leadership Advancement Training Certifications Hu-A - undefined
Kam Enterprise Inc
Certificate -
Health And Safety Representative
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