Shenmy "Shay" Juarez
Vista
Summary
Experienced and adaptable professional with 15 years of strong customer service background. Demonstrated ability to quickly grasp new concepts, such as managing patient records, utilizing scheduling software, and understanding medical terminology. Possesses a wide range of skills and knowledge that contribute to providing exceptional service in various settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead New Patient Scheduler
North County Gastroenterology Medical Group
10.2023 - Current
- Obtained and submitted authorizations to insurances.
- Scheduled appointments for eight physicians.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Nutrition Care Coordinator
Option Care
05.2022 - 10.2023
- Maintain and follow a daily quota.
- Built strong relationships with patients to deliver emotional support and companionship.
- Answered incoming calls.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Front Office/Medical Assistant
ENT Associates
02.2021 - 05.2022
- Answered phones
- Check patient insurance eligibility
- Check and request authorizations for follow ups and procedures
- Schedule patients for follow ups and procedures
- Called patients to follow up on imaging status, results, and referrals
- Communicated with other offices and companies regarding patient orders and referrals
- Submitted medical records
Education
MEDICAL ASSISTANT -
NORTH ORANGE COUNTY ROP
03.2018
HIGH SCHOOL DIPLOMA - undefined
HILLVIEW HIGH SCHOOL
06.2010
Skills
- Fluent in English and Spanish
- Organizational Proficiency
- Prioritization Skills
- Effective Multitasking
- Effective Appointment Scheduling
- Detail-Oriented Planning
- Efficient Data Input
Certification
- Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Lead New Patient Scheduler
North County Gastroenterology Medical Group
10.2023 - Current
Nutrition Care Coordinator
Option Care
05.2022 - 10.2023
Front Office/Medical Assistant
ENT Associates
02.2021 - 05.2022
HIGH SCHOOL DIPLOMA - undefined
HILLVIEW HIGH SCHOOL
- Medical Assistant
MEDICAL ASSISTANT -
NORTH ORANGE COUNTY ROP
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